IT Support Analyst in Mackay

Sime Industrial is currently on the hunt for an IT Support Analyst (Level 2) to join our award-winning team. This is a permanent, full-time position based at our Mackay, QLD branch. Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility is to provide quality IT Desktop support services on a daily basis for all Sime Industrial users, while working closely with other IT functions to deliver application support, ticket management and administrative activities.

Key duties and responsibilities:

• Provide onsite and remote technical support for hardware, software and network issues
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
• Maintain and support desktops, laptops, printers and mobile devices, ensuring smooth operations for all end-users
• Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction
• Assist with the installation, configuration and ongoing usability of system hardware and software
• Provide remote and on-site technical assistance and training to end-users as required
• Document processes, issues and solutions clearly and accurately for future reference
• Collaborate with IT teams and other departments to implement new technologies and system improvements

Benefits:

• Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, discounted private health insurance, salary continuance insurance, and programs designed to support your physical, mental and financial wellbeing.
• Career Paths That Work for You - Access training, mentorship and career development opportunities tailored to your role, with pathways to grow at a regional, national and international level through our global Sime network.
• Recognition That Rewards Performance - Enjoy a competitive remuneration package, annual salary reviews, and access to employee discounts, rewards and incentive programs.
• A Diverse Team with Global Opportunities - Be part of a supportive, inclusive workplace while accessing opportunities across Australia and our international operations.
• Support for Life's Important Moments - Benefit from paid parental leave options and the backing of a business committed to supporting you both professionally and personally.

About you:

• Degree or certification in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in IT support or a similar role
• Experience supporting end-user hardware including laptops, desktops, mobile devices, printers and meeting room technology, including configuration, setup and troubleshooting
• Experience with Active Directory, Office 365, Intune, Autopilot and Copilot
• Excellent communication and interpersonal skills, with the ability to provide clear and supportive assistance to non-technical users
• Strong analytical and problem-solving abilities with a high level of attention to detail
• Ability to manage multiple tasks and projects simultaneously
• Australian working rights and a valid driver's licence

Pre-Employment Process:

Sime follows a Pre-Employment Process for all successful applicants, which may include employment references, police checks and other role-related assessments. Your Talent Acquisition Partner will support you throughout the process.