At a Glance
- Tasks: Configure and support Salesforce B2B Commerce implementations while ensuring platform stability.
- Company: Join a leading tech firm in Sydney focused on innovative commerce solutions.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with potential for contract extension and career advancement.
- Why this job: Be at the forefront of B2B commerce technology and make a real impact.
- Qualifications: Experience with Salesforce administration and a strong understanding of B2B data models.
The predicted salary is between 72000 - 88000 $ per year.
A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.
Key Responsibilities
- Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.
- Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.
- Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
- Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.
- Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service and order processing.
- Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.
- Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.
- Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.
- User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies.
- Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships.
- Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues.
- Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues.
- Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules.
- Data Management: Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives.
- Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation.
- Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and elevate issues as needed.
Must-Have Skills
- Experience Cloud knowledge (storefront setup, personas, permissions).
- Strong understanding of B2B data model: buyer groups, entitlements, price books, categories.
- Salesforce Platform Administration — user management, profiles, permission sets, roles.
- Experience monitoring debug logs, login history, and audit trails.
- Knowledge of Flows and declarative automation tools.
Nice to Have
- B2B Commerce Administrator Accredited Professional certification.
- Experience with Order Management (OMS) integration.
- Familiarity with SAP or ERP integrations.
- Event Monitoring and Shield exposure.
Certifications
- B2B Commerce for Administrators Accredited Professional (preferred).
- Salesforce Advanced Administrator (nice to have).
Duration: 06 Months and possible extension
Eligibility: Australian/NZ Citizens/PR Holders only
B2B Salesforce Commerce Cloud Consultant – Sydney employer: Hastha Solutions
At Hastha Solutions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. Located in the vibrant city of Perth, we offer competitive benefits, professional development opportunities, and a supportive environment that encourages growth and creativity. Join us to make a meaningful impact through your expertise in data science while enjoying the unique lifestyle that Perth has to offer.
