Dispatch & Bookings Lead – Fast-Paced Towing Ops in Brisbane

NOW HIRING – BOOKINGS & DISPATCH COORDINATOR

Are you calm under pressure, highly organised, and thrive in a fast-paced environment?
Do you enjoy being the person who keeps everything moving?

Harvey’s Towing Service is looking for an experienced Bookings & Dispatch Coordinator to join our growing team — and we’re ready to hire ASAP.

About Us

With over 45 years of industry experience, Harvey’s Towing Service has built a strong reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients.

We’re a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation.

The Role

This is not just a call-taking job.

You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing.

Key Responsibilities

• Plan and dispatch jobs in line with customer timeframes and expectations

• Allocate trucks based on location, urgency, and availability

• Monitor pickup/delivery times and proactively update customers

• Provide professional phone support to private, insurance & government clients

• Accurate data entry and booking management

• Prepare and provide accurate quotes

• Communicate with drivers to resolve issues in real time

• Reconcile and close completed jobs accurately

• Issue invoices to non-account customers

• Develop strong working relationships with drivers and key clients

• Assist with pricing structures and process improvements

• Prepare and manage on-call rosters

• Participate in rotating after-hours on-call support (with notice)

• Support compliance with Quality, Environmental & WHS standards

What We’re Looking For
Experience

• Previous experience in dispatch, logistics, transport coordination or similar

• Strong understanding of safe work practices

• Current driver’s licence

Skills

• Excellent communication skills (verbal & written)

• Strong attention to detail & numeracy skills

• Confident using Microsoft Office (Word, Excel, Outlook)

• Ability to manage competing priorities

• Professional phone manner

• Strong problem-solving ability

• Ability to work under pressure and meet strict deadlines

Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded.

Who You Are

• Calm and decisive in high-pressure situations

• Organised and process-driven

• Honest, reliable, and accountable

• A strong team player

• Adaptable and solutions-focused

• Professional in behaviour and communication

• Committed to safety, quality, and customer service

You take ownership. You communicate clearly. You get the job done.

Workplace & Physical Requirements

• Ability to work 12-hour day shifts (4 on / 4 off roster)

• Frequent computer use (up to 10.5 hours per shift)

• May be required to assist with after-hours support on rotation

• Must meet minimum visual standards required for applicable vehicle operation

(Workplace adjustments can be discussed where required.)

Why Join Harvey’s?

• Stable, well-established family business

• Fast-paced and engaging environment

• Supportive leadership team

• Real responsibility and ownership in your role

• Opportunity to grow within a continuously improving organisation

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