NOW HIRING – BOOKINGS & DISPATCH COORDINATOR
Are you calm under pressure, highly organised, and thrive in a fast-paced environment?
Do you enjoy being the person who keeps everything moving?
Harvey’s Towing Service is looking for an experienced Bookings & Dispatch Coordinator to join our growing team — and we’re ready to hire ASAP.
About Us
With over 45 years of industry experience, Harvey’s Towing Service has built a strong reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients.
We’re a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation.
The Role
This is not just a call‑taking job.
You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing.
Key Responsibilities
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Plan and dispatch jobs in line with customer timeframes and expectations
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Allocate trucks based on location, urgency, and availability
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Monitor pickup/delivery times and proactively update customers
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Provide professional phone support to private, insurance & government clients
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Accurate data entry and booking management
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Prepare and provide accurate quotes
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Communicate with drivers to resolve issues in real time
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Reconcile and close completed jobs accurately
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Issue invoices to non-account customers
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Develop strong working relationships with drivers and key clients
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Assist with pricing structures and process improvements
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Prepare and manage on‑call rosters
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Participate in rotating after‑hours on‑call support (with notice)
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Support compliance with Quality, Environmental & WHS standards
What We’re Looking For
Experience
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Previous experience in dispatch, logistics, transport coordination or similar
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Strong understanding of safe work practices
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Current driver’s licence
Skills
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Excellent communication skills (verbal & written)
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Strong attention to detail & numeracy skills
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Confident using Microsoft Office (Word, Excel, Outlook)
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Ability to manage competing priorities
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Professional phone manner
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Strong problem‑solving ability
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Ability to work under pressure and meet strict deadlines
Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded.
Who You Are
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Calm and decisive in high‑pressure situations
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Organised and process‑driven
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Honest, reliable, and accountable
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A strong team player
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Adaptable and solutions‑focused
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Professional in behaviour and communication
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Committed to safety, quality, and customer service
You take ownership. You communicate clearly. You get the job done.
Workplace & Physical Requirements
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Ability to work 12‑hour day shifts (4 on / 4 off roster)
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Frequent computer use (up to 10.5 hours per shift)
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May be required to assist with after‑hours support on rotation
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Must meet minimum visual standards required for applicable vehicle operation
(Workplace adjustments can be discussed where required.)
Why Join Harvey’s?
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Stable, well‑established family business
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Fast‑paced and engaging environment
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Supportive leadership team
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Real responsibility and ownership in your role
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Opportunity to grow within a continuously improving organisation
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Bookings and Dispatch Coordinator in Brisbane employer: Harveys
Join a dynamic team in Brisbane/South East Queensland where your expertise as a Smash Coordinator will be valued and rewarded. We foster a supportive work culture that prioritises employee growth, offering hands-on training and real-time problem-solving opportunities in a fast-paced environment. With competitive benefits and the chance to make a meaningful impact on our operations, you'll find this role not just a job, but a fulfilling career path.
