At a Glance
- Tasks: Manage end-user services and enhance colleague experiences in a dynamic tech environment.
- Company: Join Harvey Norman®, Australia's largest lifestyle retailer with a global presence.
- Benefits: Enjoy salary packaging, professional development, and discounts on a wide range of products.
- Other info: Great career progression opportunities with an iconic Australian brand.
- Why this job: Be part of a supportive team that values diversity and work-life balance.
- Qualifications: Experience with Windows OS, incident management, and strong communication skills.
The predicted salary is between 66150 - 80850 $ per year.
Opportunities to make discounted purchases on a great range of products.
Access to Udemy, an online training platform with over 5,500 courses.
A friendly and supportive work environment that fosters growth and development.
About the role:
Reporting to the Field Services Manager and based onsite between the corporate offices in Silverwater and Homebush West, you will be an integral part of the End User Services Team. Your primary responsibility will be the operational delivery and management of all end-user services and infrastructure, with a continuous focus on enhancing the experiences of our colleagues. As the secondary escalation point, you will be the key contact for resolving any issues the team encounters, providing support and guidance.
The End User Services team supports Windows Workstation OS (Windows 10, 11), O365, Microsoft Office, Collaboration Tools such as MS Teams, Mobile Device Management (MDM), Active Directory, Follow-me Printing, Remote Desktop & Remote Access, Third Party software installation, etc.
You will:
- Establish, maintain and improve engagement with internal and external stakeholders to ensure that the delivery of services is meeting their needs.
- Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
- Identify any critical service delivery vulnerabilities and operational risks and ensure adequate measures are in place.
- Identify and champion initiatives that enhance scalability, availability, performance and the adoption of new technologies to drive increased business value.
About you:
You are personable and adept at managing competing priorities without becoming flustered. You will have experience interacting across all levels of an organisation, especially at the 'C' level, and you are also willing to get hands-on to resolve critical issues.
You will also have:
- Proven technology domain expertise including but not limited to Windows 10 and 11 Workstation, SCCM and Mobile Device Management.
- Experience in incident, problem, change and configuration management.
- Experience with Endpoint management platforms and Service desk ticketing systems.
- Demonstrated knowledge of IT Service Delivery, along with driving continuing service improvements.
This opportunity will provide:
- Salary packaging and novated leasing options for eligible employees.
- Company paid parental leave for eligible employees.
- Access to fitness passport.
- Professional development and career progression.
- Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
- A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
- Opportunities to make discounted purchases on a great range of products and services.
Please note that only people with the right to work in Australia should apply for this position.
Senior End User Technician in Sydney employer: Harvey Norman
Harvey Norman® is an exceptional employer that prioritises a friendly and supportive work environment, fostering both personal and professional growth. With access to extensive training resources like Udemy, competitive salary packaging options, and a commitment to work-life balance, employees can thrive while contributing to one of Australia’s largest lifestyle retailers. The collaborative culture encourages innovation and teamwork, making it a rewarding place for those looking to advance their careers in IT.
