At a Glance
- Tasks: Engage with customers via Live Chat, providing top-notch sales and product advice.
- Company: Join the iconic Harvey Norman team in a vibrant retail environment.
- Benefits: Flexible hours, great team culture, and recognition for your hard work.
- Other info: Learn and grow in a supportive team while enjoying a dynamic work atmosphere.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24.3 - 29.7 $ per hour.
Job no
577568
Work type
Casual
Location
Homebush West
Categories
- Sales
- Christmas Casual Positions
- Opportunity to work with an Australian retail icon
- Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station
We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.
This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business.
Working with our online customer service team, you will handle online customer queries via our Live Chat system.
To be successful you must
- Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
- Be a highly motivated person with strong communication skills (both written and verbal).
- Enjoy working in a team environment and assisting others.
- Ability to multitask and maintain focus in an often-high pressure environment.
- Retail or contact centre experience preferred but not essential
What we require
- Excellent verbal and written communication skills to be used via Live Chat and Email.
- Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
- Strong attention to detail.
- Highly organised individual with strong time management skills.
- Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
- Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).
What we offer
- Great Team Culture
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
- Join today to be a part of a supportive team where you learn something new every day
Advertised
27 Oct 2026 AUS Eastern Daylight Time
If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.
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Online Live Chat Representatives employer: Harvey Norman
Harvey Norman® is an exceptional employer that prioritises a friendly and supportive work environment, fostering both personal and professional growth. With access to extensive training resources like Udemy, competitive salary packaging options, and a commitment to work-life balance, employees can thrive while contributing to one of Australia’s largest lifestyle retailers. The collaborative culture encourages innovation and teamwork, making it a rewarding place for those looking to advance their careers in IT.
