At a Glance
- Tasks: Handle customer queries and complaints in a fast-paced online environment.
- Company: Join an iconic Australian retail brand with a supportive team culture.
- Benefits: Flexible hours, great team culture, and recognition for good performance.
- Other info: Opportunities for career progression and a dynamic work environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 47250 - 57750 $ per year.
- Opportunity to work with an Australian retail icon
- Potential path for career progression
- Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station
We are seeking enthusiastic Dropship Customer Service Officers to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands for immediate start for full time positions and for casual staff over the coming Christmas busy period.
This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business.
Working in our online customer service team, you will handle online customer queries and complaints via multiple forms of communications.
To be successful you must
- Be passionate about provide outstanding Customer Service to all Customers.
- Be a highly motivated person with strong communication skills (both written and verbal)
- Enjoy working in a team environment and assisting others.
- Ability to multitask and maintain focus in an often-high pressure environment.
- Have retail or contact centre experience preferred.
What we require
- Excellent verbal and written communication skills to be used over the phone or via email
- Enthusiastic approach to work with a willingness to learn, a "can do" attitude
- Strong attention to details
- Highly organised individual with strong time management skills.
- Ability to collate information from customers relating to their orders and relaying the information to relevant parties
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
- Flexibility to work across a 7 day rotating roster.
What we offer
- Great Team Culture
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
- #J-18808-Ljbffr
Dropship Customer Service Officers employer: Harvey Norman
Harvey Norman® is an exceptional employer that prioritises a friendly and supportive work environment, fostering both personal and professional growth. With access to extensive training resources like Udemy, competitive salary packaging options, and a commitment to work-life balance, employees can thrive while contributing to one of Australia’s largest lifestyle retailers. The collaborative culture encourages innovation and teamwork, making it a rewarding place for those looking to advance their careers in IT.
