- Part Time Position
- Guaranteed base earnings
- Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman OxleyCustomer Service Team is seeking a passionate, customer service focused Sales & Service Associate to join them in delivering Great Service, Always! to their customers.
In this role you will:
- Actively manage Harvey Norman customer deliveries, repairs & warranty claims
- Liaise with our service agents & suppliers and keeping the service database up-to-date
- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Work closely with our customers to help them find the right Bedding solution to meet their needs by qualifying customers and providing total sleep solutions
- Assist with merchandising, ordering and display of product to ensure the store is presented at its best, for our customers
- Be Health and Safety conscious
What we require:
- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume sales support role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
- Familiarity with Australian Consumer Law (desirable)
- Being full of energy, ambitious, confident and flexible
- Friendly, outgoing, approachable and work well as a team member.
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving.
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
Bedding Salesperson in Brisbane employer: Harvey Norman
Harvey Norman® is an exceptional employer that prioritises a friendly and supportive work environment, fostering both personal and professional growth. With access to extensive training resources like Udemy, competitive salary packaging options, and a commitment to work-life balance, employees can thrive while contributing to one of Australia’s largest lifestyle retailers. The collaborative culture encourages innovation and teamwork, making it a rewarding place for those looking to advance their careers in IT.
