At a Glance
- Tasks: Engage with customers via Live Chat, providing top-notch sales and product advice.
- Company: Join a leading Australian retail icon with a vibrant team culture.
- Benefits: Flexible hours, recognition for performance, and a supportive work environment.
- Other info: Perfect for those looking to learn and grow in a fast-paced setting.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
Job no
577568
Work type
Casual
Location
Homebush West
Categories
- Sales
- Christmas Casual Positions
- Opportunity to work with an Australian retail icon
- Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station
We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.
This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business.
Working with our online customer service team, you will handle online customer queries via our Live Chat system.
To be successful you must
- Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
- Be a highly motivated person with strong communication skills (both written and verbal).
- Enjoy working in a team environment and assisting others.
- Ability to multitask and maintain focus in an often-high pressure environment.
- Retail or contact centre experience preferred but not essential
What we require
- Excellent verbal and written communication skills to be used via Live Chat and Email.
- Enthusiastic approach to work with a willingness to learn, a \"can do\" attitude.
- Strong attention to detail.
- Highly organised individual with strong time management skills.
- Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
- Flexibility to work across a 7-day rotating roster (shift work - between 7am and 11pm).
What we offer
- Great Team Culture
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
- Join today to be a part of a supportive team where you learn something new every day -
Advertised
- 27 Oct 2026 AUS Eastern Daylight Time
- #J-18808-Ljbffr
Online Live Chat Representatives in Sydney employer: Harvey Norman Ltd
Harvey Norman is an exceptional employer, offering a vibrant work culture in Tweed Heads South where teamwork and customer service are at the forefront. With generous staff discounts, attractive commission structures, and a strong commitment to career progression, employees are empowered to grow professionally while enjoying a flexible and supportive environment. Join us to be part of an iconic Australian retail brand that values your contributions and rewards your success.
