At a Glance
- Tasks: Handle customer queries and complaints in a fast-paced online environment.
- Company: Join the iconic Harvey Norman team with a supportive culture.
- Benefits: Flexible hours, great team culture, and recognition for good performance.
- Other info: Opportunity for career progression and learning in a dynamic team.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
We are seeking enthusiastic Dropship Customer Service Officers to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands for immediate start for full time positions and for casual staff over the coming Christmas busy period.
This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our online customer service team, you will handle online customer queries and complaints via multiple forms of communications.
To be successful you must:
- Be passionate about providing outstanding Customer Service to all Customers.
- Be a highly motivated person with strong communication skills (both written and verbal).
- Enjoy working in a team environment and assisting others.
- Ability to multitask and maintain focus in an often-high pressure environment.
- Have retail or contact centre experience preferred.
What we require:
- Excellent verbal and written communication skills to be used over the phone or via email.
- Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
- Strong attention to details.
- Highly organised individual with strong time management skills.
- Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
- Flexibility to work across a 7 day rotating roster.
What we offer:
- Great Team Culture.
- An environment where good performance is recognised and rewarded.
- A flexible and positive work environment.
Join today to be a part of a supportive team where you learn something new every day.
Dropship Customer Service Officers in Sydney employer: Harvey Norman Ltd
Harvey Norman is an exceptional employer, offering a vibrant work culture in Tweed Heads South where teamwork and customer service are at the forefront. With generous staff discounts, attractive commission structures, and a strong commitment to career progression, employees are empowered to grow professionally while enjoying a flexible and supportive environment. Join us to be part of an iconic Australian retail brand that values your contributions and rewards your success.
