Job no: 577278
Work type: Full Time
Location: Auburn
Categories: Sales
Customer Experience & Tech Support Specialist
Harvey Norman Flagship Store | Auburn
Full Time Hours | Front Counter | Technology & Repairs Support
About the Role
Harvey Norman Flagship Auburn is seeking a Customer Experience & Tech Support Specialist to be the first point of contact for customers at our front counter.
This role is critical to the customer journey. You’ll handle returns, repairs, faulty swap overs, and technical enquiries, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.
This position suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.
What You’ll Be Doing
- Serve customers at the front counter of a flagship retail environment
- Manage returns, exchanges, and faulty product swapovers in line with policy
- Troubleshoot issues and identify the fastest, best solution for each customer
- Log and follow up repairs and warranty claims with suppliers
- Provide clear, consistent updates to customers on repair progress and outcomes
- Handle customer concerns professionally, turning problems into positive experiences
- Work closely with sales, service, and supplier teams to resolve issues efficiently
Who This Role Is For
- Strong customer service skills with a calm, solutions-focused approach
- Confident communicator who can explain processes clearly
- Organised and detail-oriented, with the ability to manage multiple cases
- Comfortable working with technology products and systems
- Retail, customer service, or tech support experience preferred
- Open to training and development — a can-do attitude and reliability matter most
- Flexible to work weekends, public holidays, and retail trading hours
What We Offer
- Supportive team environment with hands-on training
- Exposure to technology products, systems, and supplier processes
- Generous staff discounts across the Harvey Norman range
- Career development opportunities within a flagship store
- A role where performance, professionalism, and consistency are recognised
Advertised: 15 Oct 2026 AUS Eastern Daylight Time
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Customer Experience & Tech Support in Sydney employer: Harvey Norman Ltd
Harvey Norman is an exceptional employer, offering a vibrant work culture in Tweed Heads South where teamwork and customer service are at the forefront. With generous staff discounts, attractive commission structures, and a strong commitment to career progression, employees are empowered to grow professionally while enjoying a flexible and supportive environment. Join us to be part of an iconic Australian retail brand that values your contributions and rewards your success.
