Job no: 577249
Work type: Full Time
Location: Fyshwick
Categories: Sales
- Full TimePosition
- Guaranteed base earnings
- Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman FyshwickCustomer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will:
- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Be Health and Safety conscious
What we require:
- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume administration role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Familiarity with Australian Consumer Law (desirable)
- Friendly, outgoing, approachable and work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
Advertised: 14 Oct 2026 AUS Eastern Daylight Time
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Customer Service Operations Manager in Canberra employer: Harvey Norman Global Pty Limited
Harvey Norman Computers in Penrith is an exceptional employer, offering a dynamic work environment where passionate individuals can thrive. With guaranteed base earnings plus attractive commission structures, employees are rewarded for their hard work and dedication, while also benefiting from generous staff discounts and fantastic career progression opportunities within a supportive team. Join us to develop your skills and enjoy a flexible, positive workplace that truly values your success.
Contact Details:
Harvey Norman Global Pty Limited Recruitment Team
