At a Glance
- Tasks: Create and manage ICT support documentation while drafting clear customer communications.
- Company: Join Harrison McMillan, a dynamic company in Adelaide focused on knowledge management.
- Benefits: Enjoy a contract role with opportunities for creativity and collaboration.
- Other info: Be part of a supportive environment that values knowledge-sharing and innovation.
- Why this job: Make a real impact by improving customer outcomes through effective communication.
- Qualifications: Strong background in communications or technical writing; team player with ICT exposure.
The predicted salary is between 68490 - 83710 $ per year.
Overview
Knowledge Management Officer role at Harrison Mc Millan Pty Ltd. Location: Adelaide, South Australia. Contract. Mid-Senior level.
- What you’ll be doing
- Creating, updating, and managing ICT support documentation & knowledge bases
- Drafting plain-English customer communications (incident notices, updates, campaigns)
- Partnering with ICT experts & stakeholders to capture and share knowledge
- Reviewing feedback to continuously improve content and communication strategies
- Supporting knowledge-sharing initiatives across teams
- What we’re looking for
- Strong background in communications, marketing, or technical writing (in that order!)
- Experience translating complex ideas into simple, customer-friendly content
- Exposure to ICT, knowledge management, or IT service delivery environments
- A collaborator who builds relationships and thrives in team-focused settings
You’ll own the day-to-day knowledge content work, helping streamline communication and free up our clients ICT teams to focus on larger, complex initiatives.
It’s a role where your writing, creativity, and problem-solving will directly improve customer outcomes.
- Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Writing/Editing and Information Technology
- Industries: Education
Apply now and help us shape the way knowledge is shared!
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Knowledge Management Officer in Adelaide employer: Harrison McMillan Pty Ltd
Join a highly regarded accounting and advisory firm in Melbourne that prioritises your career growth and offers a collaborative work culture. With a focus on sophisticated client engagements and the opportunity to work closely with senior leaders, you'll be empowered to develop your technical and leadership skills while making a tangible impact. Enjoy a flexible working environment where your contributions are valued, and your ambitions can flourish.
