Employee Relations Investigator & Case Manager in Sydney

Behind every fair, defensible decision at Harris Farm Markets, there's someone who did the quiet work first, asked the right questions, chased down the evidence, and made sure nobody got a raw deal. That could be you.

As our Employee Relations Advisor, you'll be the operational backbone of every ER matter across Harris Farm, including investigations, performance issues, grievances, disputes, and terminations. You'll work closely with the Head of Business Partnering & Employment Relations and the HRBP team, turning complex, sensitive situations into clear, well-documented, defensible outcomes. This is a genuine learning role where you'll build real expertise in modern awards, natural justice, and Fair Work compliance.

What You'll Do

• Coordinate ER matters, investigations, performance issues, grievances, disputes, and terminations from initial brief through to resolution or escalation.
• Work with HRBPs and Store Managers to gather information, assess natural justice questions, and identify legal or compliance risks early.
• Schedule and attend investigation meetings, conduct interviews fairly, take accurate notes, and preserve evidence appropriately.
• Track case timelines, deadlines, and status so nothing falls through the cracks.
• Build and maintain comprehensive case files, evidence, interview notes, correspondence, and decision documents, all organised and accessible.
• Draft findings documents and case briefs for HRBPs to use when advising managers or implementing decisions.
• Learn and apply modern awards (GRIA, SSW, etc.) to case decisions, flagging when a decision might breach award entitlements.
• Maintain confidentiality rigorously and manage communication boundaries properly.
• Keep HRIS data accurate for compliance reporting.

What You’ll Bring

• Some experience with investigations, case management, or workplace inquiries; even informal experience counts.
• Experience gathering information, conducting interviews, or managing evidence (retail loss prevention, security, audit or similar backgrounds all welcome).
• Strong written communication skills; you document conversations, findings, and evidence clearly and logically.
• An analytical mindset; you can work through complex information, spot patterns, and separate facts from claims.
• Fair-mindedness; you hold different perspectives equally and don't jump to conclusions before you have the evidence.
• Good interviewing skills; you ask good questions, listen more than you talk, and take accurate notes without leading.
• A background in HR, compliance, or investigative work is helpful but not essential; we'll teach you the ER-specific knowledge.
• You're hungry to learn about ER, modern awards, and Fair Work. You're humble enough to ask questions before you assume and to escalate risks early. And you're smart; you follow the evidence and the process, not gut feel, because you understand that behind every case is a real person who deserves fairness.

Why Harris Farm

Harris Farm is a family-owned Australian fresh food retailer with 30+ stores across NSW, ACT, and QLD. Our Support Office is where purpose meets practice, a small, high-performing team that makes a real impact on a business people genuinely love. Come as You Are, Grow as You Go; if you want your work to mean something and do it alongside people who genuinely care, this is that place.

Ready to Apply?

Submit your application via the link below. We review applications as they come in, so don't wait.