BYD Windsor, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.
Key Responsibilities
- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance work
- Prepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts
- Implement fair and consistent warranty policies
- Support pre-delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow-up
Qualifications
- Education: Diploma or higher in Automotive or related field
- Training: Knowledge of relevant laws/regulations
Experience:
- 3+ years in automotive repair or related industries
- 1+ year in customer service
- Familiarity with BYD/Toyota operations is advantageous
Skills:
- Computer proficiency
- Strong communication and analytical skills
- Valid driver's license
- Attitude: Positive, team-oriented, professional image, resilient under pressure
You must be eligible to work in Australia
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Service Advisor - Byd Windsor in Sydney employer: Harmony New Energy Auto Pro Servicing Pty
Harmony Auto is an exceptional employer located in Hornsby, NSW, offering a vibrant work culture that values innovation and sustainability. As an Electric Vehicle Sales Specialist, you'll enjoy comprehensive training and growth opportunities within the rapidly evolving electric vehicle market, all while being part of a team that prioritises customer relationships and environmental responsibility. With a supportive environment and a commitment to employee development, Harmony Auto stands out as a rewarding place to build your career in the automotive industry.
Contact Details:
Harmony New Energy Auto Pro Servicing Pty Recruitment Team
