At a Glance
- Tasks: Coordinate workshop operations and ensure top-notch customer service in a fast-paced environment.
- Company: Join BYD Narellan, a leader in the electric vehicle revolution in Australia.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Dynamic workplace with a focus on quality and customer satisfaction.
- Why this job: Be part of an innovative team transforming the automotive industry.
- Qualifications: Diploma in automotive or related field; experience in workshop coordination preferred.
The predicted salary is between 58500 - 71500 $ per year.
- Full-time Permanent Associate
- Posted 27 Oct 2026
- Description
BYD Narellan , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia.
Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
Position Summary
An exciting opportunity is available for an experienced
Workshop Controller to join a high-performing automotive dealership.
This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.
You will play a key role in supporting, coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.
Key Responsibilities
- Workshop Controller
- Distribute job cards to technicians based on skill set, availability, and priorities
- Monitor job progress, repair quality, and service timelines throughout the day
- Liaise with Parts team to ensure accurate information and job readiness
- Provide technical assistance and guidance to technicians as needed
- Ensure full compliance with health and safety policies and procedures
- Conduct quality checks and ensure adherence to manufacturer standards
- Support recruitment, onboarding and upskilling of technicians
- Report on technician efficiency, productivity, and workshop KPIs
Qualifications
Education
Diploma or higher in automotive or a related field.
Training
Received training in maintenance technology, management, etc.
- Wishlist
- Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
- Excellent customer service and relationship management skills.
- Strong workshop coordination and planning abilities.
- Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
- Ability to manage competing priorities in a busy environment.
- Strong communication and problem-solving skills.
- Current driver's licence.
- Strong analysis, organization, business development and training capabilities
- Able to handle customer complaints
- Workshop Location: Gregory Hills
- You must be eligible to work in Australia
- #J-18808-Ljbffr
Workshop Controller in Sydney employer: Harmony New Energy Auto Pro Servicing Pty Ltd
Harmony Auto Australia is an exceptional employer, offering a dynamic work environment in the rapidly evolving new energy vehicle market. With a strong focus on employee growth and development, you will have the chance to lead innovative IT projects and collaborate with international teams, all while enjoying a supportive culture that values your contributions. Located in Australia, this role provides unique opportunities to shape the future of automotive technology and make a meaningful impact in a thriving industry.
Contact Details:
Harmony New Energy Auto Pro Servicing Pty Ltd Recruitment Team
