BYD Gympie, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
We are seeking a motivated Service Manager to oversee the entire service department within a car dealership, ensuring efficient workshop operations, high-quality customer service, and strong financial performance. They lead technicians, advisors, and workshop controllers while maintaining manufacturer standards and driving customer satisfaction.
Key Responsibilities
- Guide and supervise the work of after-sales service staff.
- Ensure the after-sales department operates with high efficiency and profitability.
- Develop customer management strategies and set business targets based on past performance and growth plans.
- Determine the department's budget based on historical data and future projections.
- Identify staffing, facility, and resource needs to meet business goals.
- Set objectives to improve customer satisfaction and retention.
- Communicate department goals to staff and emphasize their role in achieving them.
- Monitor progress and adjust plans as needed to meet targets.
- Provide feedback and guidance to staff to ensure performance standards are met.
- Lead the team to achieve departmental objectives.
- Address customer complaints promptly.
- Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
- Ensure workplace safety in the after-sales department.
- Collaborate with the parts manager to maintain optimal inventory levels.
- Oversee the implementation of fair and transparent warranty and free maintenance policies.
- Perform other duties as assigned by senior management.
Education & Training
- Bachelor's degree in automotive engineering or a related field.
- Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.
Experience
- Minimum of 8 years in automotive repair or related industries.
- At least 4 years in a management role.
- Strong mechanical and automotive knowledge preferred.
- Familiarity with BYD operations is an advantage.
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
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Service Manager - BYD Gympie employer: Harmony New Energy Auto Pro Servicing Pty Ltd
Harmony Auto Australia is an exceptional employer, offering a dynamic work environment in the rapidly evolving new energy vehicle market. With a strong focus on employee growth and development, you will have the chance to lead innovative IT projects and collaborate with international teams, all while enjoying a supportive culture that values your contributions. Located in Australia, this role provides unique opportunities to shape the future of automotive technology and make a meaningful impact in a thriving industry.
Contact Details:
Harmony New Energy Auto Pro Servicing Pty Ltd Recruitment Team
