At a Glance
- Tasks: Be the go-to person for customers, managing service appointments and ensuring satisfaction.
- Company: Join BYD Windsor, a leader in the electric vehicle revolution in Australia.
- Benefits: Competitive pay, career growth, and a chance to work with luxury vehicles.
- Other info: Dynamic team environment with opportunities for interstate candidates.
- Why this job: Make a real impact in the automotive industry while helping customers enjoy their vehicles.
- Qualifications: Diploma in Automotive, 3+ years in automotive repair, and customer service experience.
The predicted salary is between 62100 - 75900 $ per year.
BYD Windsor, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia.
Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
We are seeking a motivated Service Advisor to be the vital link between customers and the dealership.
In this role, you will manage daily reception duties at the after‑sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.
Key Responsibilities
- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance work
- Prepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts
- Implement fair and consistent warranty policies
- Support pre-delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow-up
Qualifications
- Education: Diploma or higher in Automotive or related field
- Training: Knowledge of relevant laws/regulations
Experience
- 3+ years in automotive repair or related industries
- 1+ year in customer service
- Familiarity with BYD/Toyota operations is advantageous
Skills
- Computer proficiency
- Strong communication and analytical skills
- Valid driver’s license
- Attitude: Positive, team-oriented, professional image, resilient under pressure
- You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
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Service Advisor in Windsor employer: Harmony Auto
Harmony Auto is an exceptional employer, offering a dynamic work environment at the luxurious DENZA Kew dealership in Melbourne. With a focus on employee growth and a supportive team culture, we provide competitive remuneration and genuine career progression opportunities within the expanding luxury automotive sector. Join us to be part of an innovative brand that values long-term relationships and delivers a premium customer experience.
