Service Advisor / Workshop Controller - BYD Noosa
BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
Position Summary
An exciting opportunity is available for an experienced Workshop Controller / Service Advisor to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service.
You will play a key role in supporting , coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.
Key Responsibilities
Workshop Controller
- Distribute job cards to technicians based on skill set, availability, and priorities
- Monitor job progress, repair quality, and service timelines throughout the day
- Liaise with Parts team to ensure accurate information and job readiness
- Provide technical assistance and guidance to technicians as needed
- Ensure full compliance with health and safety policies and procedures
- Conduct quality checks and ensure adherence to manufacturer standards
- Support recruitment, onboarding and upskilling of technicians
- Report on technician efficiency, productivity, and workshop KPIs
- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance work
- Prepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts
- Implement fair and consistent warranty policies
- Support pre-delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow-up
Qualifications
Education: Diploma or higher in automotive or a related field.
Training: Received training in maintenance technology, management, etc.
Wishlist
- Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
- Excellent customer service and relationship management skills.
- Strong workshop coordination and planning abilities.
- Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
- Ability to manage competing priorities in a busy environment.
- Strong communication and problem-solving skills.
- Current driver's licence.
- Strong analysis, organization, business development and training capabilities
- Able to handle customer complaints
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
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Service Advisor / Workshop Controller - BYD Noosa employer: Harmony Auto
Harmony Auto is an exceptional employer, offering a dynamic work environment at the luxurious DENZA Kew dealership in Melbourne. With a focus on employee growth and a supportive team culture, we provide competitive remuneration and genuine career progression opportunities within the expanding luxury automotive sector. Join us to be part of an innovative brand that values long-term relationships and delivers a premium customer experience.
