BYD Hornsby, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.
Key Responsibilities
- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance workPrepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts
- Implement fair and consistent warranty policies
- Support pre-delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow-up
Qualifications
- Education: Diploma or higher in Automotive or related field
- Training: Knowledge of relevant laws/regulations
Experience:
- 3+ years in automotive repair or related industries
- 1+ year in customer service
- Familiarity with BYD/Toyota operations is advantageous
Skills:
- Computer proficiency
- Strong communication and analytical skills
- Valid driver's license
- Attitude: Positive, team-oriented, professional image, resilient under pressure
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
Service Advisor - BYD Hornsby employer: Harmony Auto
Harmony Auto is an exceptional employer, offering a dynamic work environment at the luxurious DENZA Kew dealership in Melbourne. With a focus on employee growth and a supportive team culture, we provide competitive remuneration and genuine career progression opportunities within the expanding luxury automotive sector. Join us to be part of an innovative brand that values long-term relationships and delivers a premium customer experience.
