At a Glance
- Tasks: Enhance user experiences through human-centred design for ABC's digital products.
- Company: Join Australia's national broadcaster, known for its impactful public service.
- Benefits: Competitive salary, superannuation, and the chance to work in a creative environment.
- Other info: Flexible location options in Sydney, Melbourne, or Brisbane with excellent career growth.
- Why this job: Make a difference by improving services that reach millions of Australians.
- Qualifications: Experience in service design and strong communication skills required.
The predicted salary is between 129000 - 143000 $ per year.
Australia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital platforms.
The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster. Its Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.
This is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane. You would sit within the Digital Product team and report to the Product Design Research Lead. The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.
What you would do:
- Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.
- Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.
- Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas, and roadmaps to communicate research and point the way forward.
- Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.
- Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.
- Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.
- Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.
What they are looking for:
- Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.
- Proven experience delivering long-term service design projects in a large, complex technology environment.
- Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.
- Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.
- Strong project management skills and experience working in agile environments.
The role is based in Sydney, Melbourne or Brisbane (candidate's choice of location). It is a fixed-term contract for approximately 11 months at full-time hours.
Pay and benefits: AUD 129,000 - AUD 143,000 per year, plus 15.4% ABC nominated superannuation.
Service Designer employer: Hard Problems
Bayside City Council is an exceptional employer that prioritises community impact and employee wellbeing. With a strong focus on flexible working arrangements, generous leave provisions, and extensive professional development opportunities, employees are empowered to thrive both personally and professionally. Located in the picturesque Bayside area, the Council fosters a collaborative work culture that values innovation and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
