At a Glance
- Tasks: Lead innovative service design projects that make a real difference in people's lives.
- Company: Join Anglicare WA, a nonprofit dedicated to supporting vulnerable communities.
- Benefits: Enjoy competitive salary, flexible work options, and professional development opportunities.
- Other info: Flexible working arrangements and a supportive culture focused on continuous improvement.
- Why this job: Be part of a mission-driven team creating impactful solutions for Western Australians.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 123123 - 123123 $ per year.
Provides counselling, advocacy, emergency relief, housing support, and family services to vulnerable Western Australians across more than 100 programs and 75 locations.
Anglicare WA is a Western Australian community services organisation committed to designing services and systems that create better outcomes for individuals, families and communities across the state. The organisation places people at the heart of its work, focusing on strengths, inclusion and collaboration with communities, partners and stakeholders.
The Senior Service Designer leads and supports the design, delivery and evaluation of innovative service design projects across the organisation. Working alongside service teams, community members, partners and stakeholders, the role applies human-centred design approaches to understand challenges, identify opportunities and develop practical solutions. The position also supports organisational capability by promoting design thinking methodologies and contributing to a culture of learning, innovation and continuous improvement. It is a full-time permanent position based in East Perth, with flexible working arrangements including working from home.
What you would do:
- Lead service design projects from discovery through to implementation, applying human-centred design approaches throughout.
- Plan and facilitate workshops, co-design activities and stakeholder engagement processes.
- Conduct research and discovery work, analyse insights and translate complex information into practical, user-centred solutions.
- Prototype solutions and support their implementation across a range of service improvement and systems change initiatives.
- Ensure the voices of service users and communities remain central to the design process.
- Build collaborative relationships across multidisciplinary teams and contribute to a culture of continuous improvement.
What they are looking for:
- Demonstrated experience leading service design, human-centred design or innovation projects.
- Experience planning and facilitating workshops, co-design activities and stakeholder engagement processes.
- Strong research, discovery and insight generation skills.
- Experience translating complex information into practical, user-centred solutions.
- Strong understanding of design thinking, service design and continuous improvement methodologies.
- Excellent stakeholder engagement, communication and facilitation skills.
- Ability to work collaboratively across multidisciplinary teams and complex environments.
- Strong project management and organisational skills.
- Tertiary qualifications in Design, Human Services, Social Sciences, Innovation, Business or a related discipline, or an equivalent combination of qualifications and experience.
- Current National Police Clearance and WA Driver's Licence (required).
Working arrangements:
The role is based in East Perth, Western Australia, on a full-time permanent basis. Flexible working arrangements are supported, including working from home.
Pay and benefits:
- AUD 123,123 per annum + 12% superannuation.
- Salary packaging benefits of up to AUD 15,900 per annum (tax-free).
- Additional 3 days leave per year.
- Ability to purchase additional leave.
- Ongoing professional development opportunities.
- Flexible and family-friendly working conditions.
Senior Service Designer in Perth employer: Hard Problems
Bayside City Council is an exceptional employer that prioritises community impact and employee wellbeing. With a strong focus on flexible working arrangements, generous leave provisions, and extensive professional development opportunities, employees are empowered to thrive both personally and professionally. Located in the picturesque Bayside area, the Council fosters a collaborative work culture that values innovation and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
