Guest Service Agent - Harbour Rocks Hotel
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
About Harbour Rocks Hotel:
Harbour Rocks Hotel is entering a bold new chapter! Our heritage-listed boutique hotel in the heart of The Rocks has been thoughtfully reimagined through a full refurbishment blending historic character with elevated comfort, warm design, and a more refined guest experience throughout.
We're looking for passionate hospitality creators to join our re-opening team — people who don't just deliver service, but make moments that guests carry with them long after checkout. If you're the kind of person who finds genuine joy in making someone's day, you'll fit right in.
About the Role:
We are looking for a Guest Service Agents to join the team to help us welcome guests back to our newly refurbished hotel. In this role, you'll be responsible for:
- Welcoming guests with warmth and professionalism, managing check-in, check-out and everything in between.
- Handling reservations, enquiries and guest requests promptly, in person and over the phone.
- Processing payments, billing and room charges accurately in line with hotel procedures.
- Coordinating with housekeeping and other departments to maintain "Room Ready on Arrival" standards for every guest.
- Resolving guest concerns calmly and confidently, escalating to a supervisor where needed.
- Sharing local knowledge and recommendations that help guests make the most of The Rocks and Sydney.
- Maintaining high standards of presentation, professionalism and conduct across front-of-house areas.
What You'll Bring
- Experience in guest service, front office or a similar customer-facing role is a bonus, but not essential.
- A confident, welcoming communication style, in person and over the phone.
- Comfort using a Property Management System (Opera experience well regarded) and general computer literacy.
- The ability to stay calm and think on your feet during busy periods or unexpected situations.
- A genuine interest in hospitality and in being part of a hotel's opening team.
How You Work
- Daymaker ethos — no one's too big for the small things.
- Hands-on and non-hierarchical — leads from the front.
- Resilient and solutions-focused — stays calm, moves fast.
- Growth mindset — learns, shares, and levels up others.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
We welcome applicants from all backgrounds
Guest Service Agent - Harbour Rocks Hotel in The Rocks employer: Harbour Rocks Hotel
At the Harbour Rocks Hotel, part of the Independent Collection, we pride ourselves on fostering a vibrant work culture that values hands-on experience and personal growth. As a Maintenance Supervisor, you'll enjoy competitive perks from day one, including discounts across our hotels and entertainment venues, while being part of a team that prioritises safety, quality, and exceptional service. With rapid career advancement opportunities within EVT's extensive network, your journey with us promises to be both meaningful and rewarding.
