Happytel Retail Group is seeking a driven and experienced Retail Manager to lead operations at our Sunshine Plaza store in QLD and drive sales growth while delivering exceptional customer service. This role requires strong leadership, retail management experience, and mobile phone and tablet repair skills.
Location:
GD K166 Sunshine Plaza 154-164 Horton Parade, Maroochydore 4558
Key Duties & Responsibilities
Revenue Management
Achieve and exceed sales, gross profit, and KPI targets.
Monitor sales performance, analyze data, and identify opportunities.
Customer Service
Deliver outstanding customer service, handling complaints promptly and professionally.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Inventory & Stock Management
Ensure optimal stock levels and oversee product ordering and returns.
Conduct regular stock checks, minimize shrinkage, and maintain secure stock management.
Staff Management
Recruit, train, supervise, and motivate staff across multiple stores.
Delegate tasks, manage rosters, monitor attendance, and conduct performance reviews.
Maintain product presentation and signage compliance.
Manage wage budgets and monitor store expenses.
Compliance & Operations
Ensure compliance with company policies, procedures, and regulations.
Maintain store security and workplace safety.
Requirements
Minimum 1 year of Retail Manager experience in a similar field preferred.
Proven track record in sales and team leadership.
Strong repair skills and experience in mobile phone and tablet repairs is essential for this role.
Excellent communication, problem-solving, and organizational skills.
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Retail Manager in Maroochydore employer: Happytel Retail Group
Happytel is an exceptional employer that fosters a vibrant and collaborative work culture, making it an ideal place for passionate individuals to thrive. With opportunities for career advancement through training in advanced repair skills and a supportive team environment, employees can enjoy meaningful growth while contributing to the success of a leading retailer in mobile device accessories. Located in Morayfield & Strathpine, staff benefit from special product discounts and performance rewards, ensuring a rewarding and enjoyable workplace experience.
