Support Supervisor in Ballarat

Full-time | SCHADS Award – Social and Community Services Employee, Level 4 | Ballarat Region

Have you ever coached someone to be genuinely better at their job — not by doing it for them, but by building their skill and confidence? Can you walk into a shift and tell, straight away, whether the support being delivered is person-centred and professional? That's exactly the kind of person we need as our next Support Supervisor.

About the role

You'll own the capability, practice quality, and performance of a cohort of 20+ support workers. That means scheduled supervision, assessing and signing off practice competencies (including competency to implement Behaviour Support Plans), and delivering core practice training such as progress-note and incident-report training. You'll spend real time in the field — roughly 60% of your week — observing practice, coaching in the moment, and being present for new starters and complex supports. When a matter goes beyond a Team Leader's day-to-day redirection, you'll take it on: managing performance concerns in collaboration with the HR Manager, and working with the Quality & Compliance Manager on Behaviour Support Plan implementation. This role sits deliberately outside the participant-coordination line. You won't manage participant relationships — that's the Participant Relationship Officer's domain. Your focus is the workforce: how good the people delivering those supports actually are. You'll report to the Service Manager.

What you'll actually do

• Hold regular, scheduled supervision with each support worker in your cohort, documenting outcomes and agreed development actions
• Conduct field observations of support delivery, monitoring quality, consistency, and adherence to support plans and Behaviour Support Plans
• Coach workers in the moment and provide real-time feedback during field observations
• Assess and sign off support-worker competency to implement Behaviour Support Plans, working with the Quality & Compliance Manager who owns the plans
• Deliver and coordinate core practice training, including progress-note training, incident-reporting training, and practice-focused induction for new starters
• Manage support-worker performance concerns that go beyond informal redirection, including formal performance improvement processes in collaboration with the HR Manager
• Support workers through incident processes, providing practice guidance and debrief, and contributing to post-incident reviews from a workforce perspective
• Coordinate with the Clinical Lead for clinical competency sign-off for workers delivering high-intensity supports

Key selection criteria

Your application should include a cover letter that addresses each of the following criteria:

• Disability support and workforce development - Demonstrated experience in disability support work, with substantial experience supervising, mentoring, or developing the practice of frontline support workers.
• Coaching and feedback - The ability to observe practice in the field, coach in the moment, and give constructive feedback — including difficult feedback — with fairness and clarity.
• NDIS and Positive Behaviour Support - Sound understanding of the NDIS, person-centred practice, the NDIS Code of Conduct, and Positive Behaviour Support, including familiarity with Behaviour Support Plans and assessing worker competency against them.
• Practice training - Experience delivering practice training to frontline staff, such as progress-note training, incident reporting, or induction programs.
• Organisational follow-through - Strong organisational follow-through for supervision records, competency sign-offs, and training documentation — because the evidence of a safe workforce lives in the paperwork.

To apply, you'll need Certificate IV or Diploma in Disability, Community Services, or a related field (essential); degree desirable. Current NDIS Worker Screening Check (or willingness to obtain). Current First Aid and CPR certificates. Access to a reliable vehicle.

About us

At Hansonium, we mentor people from diverse backgrounds and people with lived experience of disability to help them achieve a better future. We're a small but rapidly growing NDIS provider based in the Ballarat region, with a tight-knit team and a welcoming, caring culture.