At a Glance
- Tasks: Manage NDIS participant caseload and oversee support plans with a proactive approach.
- Company: Join Hansonium, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work environment.
- Other info: Office-based role with some fieldwork for relationship management.
- Why this job: Lead a team and directly impact the lives of NDIS participants.
- Qualifications: Experience in participant relations and strong leadership skills required.
The predicted salary is between 62100 - 75900 $ per year.
Hansonium is seeking a proactive Participant Relationship Officer to manage an ongoing caseload of 20–35 NDIS participants, overseeing support plans and reviews to ensure day‑to‑day delivery matches the plan. You will lead a small team of Team Leaders, set priorities, delegate delivery, and develop their capability, while collaborating with the Service Manager and families.
The role is primarily office‑based (about 75%), with 25% field work for relationship management, quality assurance, and key.
NDIS Participant Relations Lead in Ballarat employer: Hansonium
At Hansonium, we pride ourselves on being an exceptional employer in the Ballarat region, offering a supportive and inclusive work culture that fosters professional growth and development. As a Support Supervisor, you'll have the opportunity to mentor and coach a dedicated team of support workers, ensuring they deliver high-quality, person-centred care while benefiting from ongoing training and development opportunities. Our commitment to employee well-being and a collaborative environment makes Hansonium a rewarding place to build your career in the social and community services sector.
