At a Glance
- Tasks: Deliver exceptional customer service, process orders, and stock products at customer sites.
- Company: Join Lawrence & Hanson, Australia's trusted electrical wholesaler since 1886.
- Benefits: Enjoy no weekend work, employee discounts, and a paid volunteer day each year.
- Other info: Inclusive culture with training opportunities and career pathways across Australia.
- Why this job: Be the friendly face of our business and make a real impact every day.
- Qualifications: Customer-focused attitude, Microsoft Suite skills, and a current driver’s licence required.
Provide exceptional service, processing orders, delivering orders and stocking products at our customer sites.
About the role
Reporting to the Branch Manager, this is a hands‑on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is simple: provide value, reliability, and flexibility to every customer, every time.
As the frontline of our business, you’ll be the friendly face to our customers on their sites and at our trade desk, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.
What you would do in this role:
- Deliver friendly, responsive customer service while supporting sales
- Pick and pack customer orders accurately and efficiently
- Deliver goods safely and reliably to customer sites
- Keep customer sites well stocked and organised
- Complete regular stock checks, including obsolescence reviews and stock audits
- Keep inventory management systems accurate and up to date
- Take part in all HSE training and promptly raise any HSE issues you identify
How can I tell if this is for me?
- You put customers first and enjoy working with energy and pace
- You have intermediate to advanced Microsoft Suite skills, including Outlook and Excel
- You bring a positive, optimistic attitude to your work
- You show initiative and are happy to pitch in—no job is too big or too small
- You can prioritise and multi-task effectively in a fast‑paced environment
- You are confident working autonomously and taking ownership of your tasks
- You hold a current driver’s licence
- You are comfortable participating in random drug and alcohol testing on site
Why You’ll Love Working With Us:
- No weekend work enjoy your time off with family and friends
- Training & development through internal programs, accredited programs, and career pathways
- Inclusive culture where everyone is welcome
- Paid volunteer day each year to support a cause you care about
- Profit share program earn more when the team succeeds
- Employee discounts on our products and with major retailers on fuel, movie tickets, and more
- Opportunities to work around Australia
- Sustainability focus help us build a better future
Who We Are
Lawrence & Hanson is Australia’s most trusted electrical wholesaler — and we’ve been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we’re all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.
Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.
Customer Service & Sales – Tighes Hill in Newcastle employer: & Hanson Group Pty
At Lawrence & Hanson, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on growth and local impact. Our Branch Managers enjoy competitive profit-sharing opportunities, comprehensive training programs, and a supportive environment that encourages professional development and teamwork. Located across Australia, our branches are not just places of work; they are communities where your contributions directly influence success and customer satisfaction.
