At a Glance
- Tasks: Welcome guests, conduct wine tastings, and provide exceptional customer service.
- Company: Join Hanging Tree Wines, a respected winery in the Hunter Valley.
- Benefits: Flexible hours, competitive pay, staff discounts, and training opportunities.
- Other info: Dynamic environment with opportunities to meet people from around the world.
- Why this job: Be part of a passionate team and enhance your hospitality skills.
- Qualifications: Strong communication skills and a passion for wine; experience is a plus.
The predicted salary is between 49500 - 60500 $ per year.
Hanging Tree Wines is a respected winery located in the heart of the Hunter Valley wine region. We are dedicated to crafting exceptional wines and providing an outstanding experience for our visitors. Our cellar door is a welcoming space where wine enthusiasts and curious guests alike can discover our carefully curated collection, learn about our winemaking process, and enjoy the warm hospitality that defines our brand.
We are seeking enthusiastic and personable Cellar Door Staff to join our team on a casual basis. This is a fantastic opportunity to be part of the vibrant hospitality and tourism industry at one of the Hunter Valley's distinguished wineries. Based in Pokolbin, NSW, you will be the face of Hanging Tree Wines, welcoming guests, showcasing our products, and delivering exceptional customer service. This role is perfect for individuals who are flexible, adaptable, and passionate about wine and hospitality.
Key responsibilities:
- Greeting and welcoming guests to the cellar door with genuine warmth and professionalism
- Providing knowledgeable recommendations and information about our wine range and tasting notes
- Conducting wine tastings and guiding guests through the tasting experience
- Processing sales transactions efficiently and accurately using point-of-sale systems
- Handling customer inquiries and providing exceptional service to ensure guest satisfaction
- Maintaining a clean, organised and inviting cellar door environment
- Assisting with promotional activities and events as required
- Building relationships with regular customers and encouraging repeat visits
- Following all health, safety and hygiene protocols
What we're looking for:
- Strong interpersonal and communication skills with the ability to engage guests from diverse backgrounds
- A genuine passion for wine, hospitality, or a willingness to learn about our products
- Previous customer service or hospitality experience (desirable but not essential for the right candidate)
- A friendly, positive attitude and professional demeanour
- Reliability and flexibility to work casual shifts, including weekends and public holidays
- Ability to work independently and as part of a team
- Basic numeracy skills and comfort using technology and point-of-sale systems
- Full working rights in Australia and a valid RSA (Responsible Service of Alcohol) certificate or willingness to obtain one
- A keen interest in providing exceptional customer experiences
What we offer:
As a casual team member at Hanging Tree Wines, you will enjoy the opportunity to work in a dynamic and welcoming environment within one of Australia's premier wine regions. We offer flexible working arrangements that allow you to balance your other commitments, along with an attractive hourly rate. Our team is supportive and collaborative, and we invest in the development of our staff through wine knowledge training and customer service coaching. You will have the chance to be part of a passionate team, meet interesting people from around the world, and develop valuable skills in hospitality and wine retail. We also offer staff discounts on our wine range and other complimentary benefits.
Cellar Door Staff - Casual Positions in Pokolbin employer: Hanging Tree Wines
Hanging Tree Wines offers a vibrant work environment in the heart of the Hunter Valley, where employees can engage with wine enthusiasts and contribute to memorable guest experiences. The company values quality and authenticity, providing staff with opportunities to learn about winemaking and develop their hospitality skills. Casual positions allow for flexibility while being part of a respected winery team.
