Hand & Home Disability Services – Brighton-Le-Sands NSW
Hand & Home Disability Services is a family-owned business built on strong values and a genuine commitment to our team. We provide a broad range of NDIS supports — including Supported Independent Living (SIL), Medium Term Accommodation (MTA), and Short Term Accommodation (STA) — across Sydney's Inner West, Eastern Suburbs, and Sutherland. As we continue to grow, we need extra support to scale our operations while continuing to deliver the high-quality, personalised service we're proud of.
Role Description
Reporting directly to our Managing Directors, the Operations Manager will own day-to-day compliance, staff administration, participant support processes, and operational systems — freeing our leadership team to focus on strategy and growth. This is a hands-on role with genuine influence over how the business runs: you won't just be following a playbook, you'll be helping write it.
Key Responsibilities
Compliance & risk management — track NDIS Worker Screening, WWCC, training and qualification compliance; maintain registers and prepare audit-ready documentation for NDIS reviews
Staff onboarding & administration — manage end-to-end onboarding, systems access, and staff records across Vertex360 and Google Workspace
Participant & intake administration — support new participant onboarding, funding tracking, referrals, and review scheduling
Reporting & stakeholder communication — prepare monthly case note reports for Support Coordinators and families, and respond to enquiries
Operational systems — manage staff rosters, own key registers (incidents, complaints, training, restrictive practices) and refine SOPs
Key Requirements
Experience in administration, compliance, or operations within disability, aged care, healthcare, or another regulated sector
Demonstrated ability to manage multiple compliance requirements and maintain accurate records
Experience preparing reports for external stakeholders (coordinators, families, or regulators)
Strong proficiency with Microsoft Office and Google Workspace; confident picking up new systems
Ability to work independently and communicate clearly with leadership and external parties
Understanding of NDIS standards, Aged Care regulations, or similar compliance frameworks (or a strong willingness to learn)
Experience with NDIS audit compliance processes
Why Join Us
Direct access to and mentorship from our Managing Directors — this isn't a role buried in a large hierarchy
Real ownership over the systems and processes you build
Genuine flexibility: hybrid work, negotiable hours (typically ~30/week)
Superannuation and professional development support
NDIS Operations Manager – Part Time employer: Hand & Home Disability Services
Hand & Home Disability Services is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its staff. With flexible shift options and a focus on empowering clients, employees can enjoy meaningful work while developing valuable skills in a community-oriented environment in the beautiful Sutherland Shire and St George areas.
Contact Details:
Hand & Home Disability Services Recruitment Team
