At a Glance
- Tasks: Lead daily operations, coach Team Leaders, and enhance customer experience across multiple channels.
- Company: Hampshire Property Group, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to collaborate with various departments and drive growth.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 76500 - 93500 $ per year.
Hampshire Property Group is seeking an experienced Customer Experience Centre Manager to lead the day-to-day operations of our centre.
You will coach Team Leaders, manage workforce planning, and drive performance across voice, email, web and digital channels.
You will use data to identify risks and opportunities, oversee service levels and revenue delivery, and partner with departments across Revenue, Operations, Marketing, Finance, IT & AI and HR.
#J-18808-Ljbffr
Customer Experience Centre Lead in Sydney employer: Hampshire Property Group
Hampshire Property Group offers a vibrant work environment at Barling's Beach Holiday Park, where employees enjoy the stunning coastal location and a supportive team culture. With opportunities for professional development and flexible shifts, this role is perfect for those looking to grow in the hospitality industry while providing exceptional guest experiences in a beautiful setting.
