At a Glance
- Tasks: Engage with customers and assist them in selecting 4WD products and services.
- Company: Join Hammond 4WD, a leader in the off-road industry with a rich history.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Enjoy a supportive work environment with comprehensive training.
- Why this job: Be part of a passionate team that enhances customers' 4WD adventures.
- Qualifications: Experience in customer service and knowledge of 4WD vehicles is a plus.
The predicted salary is between 36000 - 44000 $ per year.
Job description
Join Our Team: 4WD Customer Service Team at Hammond 4WD
Are you passionate about off-roading and experienced in 4WD?
Hammond 4WD is looking for a dedicated customer service team member to join our growing team.
Specialising in 4WD vehicles, you will play a crucial role in ensuring our customers' vehicles are ready to confidently tackle any terrain.
About Hammond 4WD
At Hammond 4WD, we are proud to be a leading name in the 4WD industry.
With a rich history originating in Jeeps, we are proud of our history of delivering top-notch products and services.
We regularly specialise in all things off-road with expertise spanning suspension, engines, lift kits, bullbars, winches, clutches, brakes, and long-range fuel tanks.
We are committed to enhancing our customers' 4WD experience, providing reliable and durable solutions.
Location
Hammond 4WD, Capalaba
Position Type
Full-Time
Key Responsibilities
Customer Interaction
- Greet customers warmly and assist them with their inquiries and purchases.
- Provide knowledgeable assistance regarding 4WD products, accessories, and services.
- Handle customer bookings and enquiries.
Sales Support
- Assist customers in selecting the appropriate 4WD products and accessories based on their needs.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Inform customers about current promotions, discounts, and special offers.
Communication
- Answer phone calls and respond to customer emails promptly and professionally.
- Schedule service appointments and coordinate with the service team to ensure timely and efficient service delivery.
Administrative Tasks
- Maintain accurate records of customer interactions, sales, and service appointments.
- Assist in maintaining the cleanliness and organisation of the store.
- Support the sales and service teams with administrative tasks as needed.
Qualifications
- Previous experience in a customer service role, preferably in the automotive or retail industry.
- Experience with 4WD vehicles, parts, and accessories is highly desirable.
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
Personal Attributes
- Friendly, approachable, and professional demeanour.
- Strong attention to detail and organisational skills.
- Ability to work independently and as part of a team.
What We Offer
- Competitive salary with performance-based incentives.
- Employee discounts on products and services.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Comprehensive training program.
How to Apply
Send your resume and a cover letter detailing your experience and why you’re a perfect fit for the Hammond 4WD team by applying now.
Join Hammond 4WD and help us keep the spirit of adventure alive on the road less travelled!
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Customer Service Team Member employer: Hammond4wd
Join a leading 4WD service company in Queensland, where you will thrive in a supportive work environment that values your contributions. With competitive salaries, employee discounts, and opportunities for professional growth, this role is perfect for those passionate about customer service and the automotive industry. Experience the unique advantage of working in a dynamic team that shares your enthusiasm for 4WD vehicles.
