At a Glance
- Tasks: Assist customers with 4WD inquiries and ensure their vehicles are adventure-ready.
- Company: Join Hammond 4WD, a leader in the off-road industry with a rich history.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Enjoy a supportive environment with comprehensive training and development.
- Why this job: Be part of a passionate team that enhances customers' off-roading experiences.
- Qualifications: Experience in customer service and knowledge of 4WD vehicles is a plus.
The predicted salary is between 37800 - 46200 $ per year.
Job description
Join Our Team: 4WD Customer Service Team at Hammond 4WD
Are you passionate about off-roading and experienced in 4WD?
Hammond 4WD is looking for a dedicated customer service team member to join our growing team.
Specialising in 4WD vehicles, you will play a crucial role in ensuring our customers' vehicles are ready to confidently tackle any terrain.
About Hammond 4WD
At Hammond 4WD, we are proud to be a leading name in the 4WD industry.
With a rich history originating in Jeeps, we are proud of our history of delivering top-notch products and services.
We regularly specialise in all things off-road with expertise spanning suspension, engines, lift kits, bullbars, winches, clutches, brakes, and long-range fuel tanks.
We are committed to enhancing our customers' 4WD experience, providing reliable and durable solutions.
Position Type: Full-Time
Key Responsibilities
Customer Interaction
- Greet customers warmly and assist them with their inquiries and purchases.
- Provide knowledgeable assistance regarding 4WD products, accessories, and services.
- Handle customer bookings and enquiries.
Sales Support
- Assist customers in selecting the appropriate 4WD products and accessories based on their needs.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Inform customers about current promotions, discounts, and special offers.
Communication
- Answer phone calls and respond to customer emails promptly and professionally.
- Schedule service appointments and coordinate with the service team to ensure timely and efficient service delivery.
Administrative Tasks
- Maintain accurate records of customer interactions, sales, and service appointments.
- Assist in maintaining the cleanliness and organisation of the store.
- Support the sales and service teams with administrative tasks as needed.
Qualifications
- Previous experience in a customer service role, preferably in the automotive or retail industry.
- Experience with 4WD vehicles, parts, and accessories is highly desirable.
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
Personal Attributes
- Friendly, approachable, and professional demeanour.
- Strong attention to detail and organisational skills.
- Ability to work independently and as part of a team.
What We Offer
- Competitive salary with performance-based incentives.
- Employee discounts on products and services.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Comprehensive training program.
Join Hammond 4WD and help us keep the spirit of adventure alive on the road less travelled!
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Customer Service Team Member in Brisbane employer: Hammond 4wd
Hammond 4WD offers a collaborative work environment with opportunities for professional development and comprehensive training programs. Employees enjoy discounts on products and services, making it an attractive workplace for those passionate about off-roading and 4WD vehicles. The company is dedicated to enhancing the customer experience in the 4WD industry.
