Fleet Operations Team Lead

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

• Mission First: Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• Remote First: We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• AI First: We are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale.
• Live by Our Values: We role model our values 100% of the time.
• Expect High Performance: We set a high standard and we’re not satisfied with being average.

This role involves being a Marketing Operations Specialist who is an AI-first automation specialist, possessing deep Marketo expertise required to dismantle manual processes and replace them with autonomous systems. You will be the architect of our marketing engine, tasked with driving the transition from traditional, manual ways of working toward a future of AI-assisted automation. Your mission is to ruthlessly eliminate human friction and technical debt, leveraging AI to build smarter, self-sustaining workflows that redefine operational excellence.

Your responsibilities include:

• Platform Management & Support: Manage the day-to-day operations of our Marketo instance to support the broader business, ensuring high system uptime, flawless execution, and scalable processes.
• Lead Investigations & Troubleshooting: Act as the ultimate problem-solver for funnel leakage. Conduct deep-dive lead investigations to troubleshoot routing issues, scoring anomalies, and synchronisation errors between Marketo and Salesforce.
• Operational & Campaign Optimisation: Drive continuous Marketo optimisation, streamline campaign logic, apply AI to repetitive processes, and increase our speed-to-market.
• Cross-Functional Business Alignment: Develop a comprehensive understanding of Employment Hero’s marketing, sales, and overarching business processes.
• System Overhaul & Simplification: Partner with the Senior Marketing Operations Manager on strategic projects aimed at overhauling and simplifying our Marketo instance.
• List Operations Management: Manage and oversee the List Operations function, ensuring pristine data hygiene, accurate segmentation, and timely list execution.
• Ruthless Documentation: Maintain comprehensive, up-to-date documentation for all systems and workflows.

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• Deep Marketo/CRM Expertise: 5+ years of hands-on experience managing Marketing Automation Platforms (Marketo preferred) in a fast-paced B2B environment.
• An AI-First Mindset: A strong appetite for using AI tools to solve traditional MarOps problems.
• Systems Thinking: A