Halo is committed to “Supporting people to live independently”. We do this through providing innovative personal solutions that support people to live their life, their way.
Halo is a not-for-profit organisation, providing a broad range of services to seniors, people with a disability and their carer's who wish to remain living independently at home.
This role is offered initially as a six-month contract, with the opportunity to transition into a permanent position.
Are you a passionate and experienced leader who thrives on delivering quality services, developing high-performing teams, and making a genuine difference in people's lives?
Halo is seeking an experienced Manager - Community and Care Services to oversee the delivery of our aged care, disability and community services programs. This is an exciting leadership opportunity for someone who is committed to excellence, continuous improvement, and client-centred care.
About the Role
Reporting to the Chief Operations Officer (COO), the Manager - Community and Care Services is responsible for overseeing service delivery across multiple programs, ensuring compliance with funding and regulatory requirements, and leading Allied Health professionals and Schedulers to achieve outstanding outcomes for clients.
This role combines operational leadership, people management, service quality, financial oversight and continuous improvement.
Key Responsibilities
Lead and support a team of Schedulers and Allied Health professionals to achieve high standards of service delivery.
- Ensure services are delivered in accordance with Aged Care Quality Standards, NDIS requirements, funding agreements and organisational policies.
- Monitor referrals, assessments, support planning and service delivery outcomes.
- Oversee client feedback, complaints resolution and continuous improvement activities.
- Assist with operational budgeting, financial monitoring and pricing activities.
- Manage funding claims and ensure contractual obligations are met.
- Develop and maintain productive relationships with external stakeholders.
- Monitor client budgets, referral activity and service performance.
- Contribute to quality audits, risk management and organisational projects.
- Support the ongoing development of efficient systems, processes and workflows.
- Promote a positive, safe and values-driven workplace culture.
About You
To be successful in this role, you will have:
- Minimum 5 years' management experience, preferably within aged care, disability, community services or the not-for-profit sector.
- Strong operational leadership and people management skills.
- Demonstrated financial acumen including budgeting and resource management.
- Knowledge of quality systems, compliance, risk management and human resources.
- Excellent communication, stakeholder engagement and relationship-building abilities.
- Strong report writing and analytical skills.
- Advanced Microsoft Office skills and confidence using information systems.
- Current NDIS Worker Screening Check.
- Current Western Australian Driver's Licence.
- Tertiary qualifications in a relevant discipline.
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