At a Glance
- Tasks: Lead a team of technicians, manage service operations, and ensure high-quality customer support.
- Company: Join a leading international hoist manufacturer with a strong customer-first mindset.
- Benefits: Earn $90,000 to $95,000 pa + Super, enjoy stable hours, and receive full training.
- Other info: Enjoy regular team lunches and events to celebrate wins and build camaraderie.
- Why this job: Step into a leadership role and grow your career in a supportive, collaborative environment.
- Qualifications: Experience in service management, strong technical knowledge, and excellent customer service skills.
The predicted salary is between 90000 - 95000 $ per year.
EARN $90,000 to $95,000 pa + Super | Negotiable Based On Experience
Join A Leading International Hoist Manufacturer Based In Truganina, VIC
Utilise Your Service Management Experience | Lead a Team of Technicians and Support Staff
About The Company
Our client is a renowned international hoist manufacturing and distribution company with a history spanning nearly 30 years. Committed to delivering high-quality products that meet stringent Australian standards, they offer a diverse product range backed by exceptional customer service. With a strong customer-first mindset, they continually optimise service delivery while fostering a collaborative and supportive team culture.
About The Opportunity
The primary purpose of this position is to lead and manage the service function, ensuring all repair, maintenance and warranty work is completed safely, efficiently and to a high standard, while delivering timely, professional after-sales support that drives customer retention. Reporting directly to the Operations Manager, some of your responsibilities will include:
- Overseeing the warranty claims process and liaising with suppliers and manufacturers
- Reporting on team KPIs, job completion rates, warranty metrics and customer feedback
- Leading, managing and developing the service team, including technicians and support staff
- Overseeing daily service operations, including job scheduling, prioritisation and work allocation
- Maintaining and enforcing WHS standards, including safety briefings, toolbox talks and compliance checks
- Acting as the escalation point for complex customer issues and building strong relationships with key customers
- Preparing service quotes and growing service revenue through maintenance agreements, upgrades and additional services
About You
The successful candidate will have:
- Proven experience in a service management or team leadership role
- Strong technical knowledge of hoisting equipment, mechanical systems or related industrial products (highly desirable)
- Relevant trade qualifications or technical background (desirable)
- Experience managing WHS compliance and fostering a safety-first culture
- Experience with job management systems, CRM and service scheduling tools
- A commercial mindset, confident communication and a hands-on, solutions-focused leadership style
- Excellent organisational and customer service skills, with the ability to manage difficult situations professionally
What’s in it for You?
- Join a Supportive, Close-Knit Team That Values Collaboration
- Stable Monday to Friday Hours With No Weekend Work Required
- Competitive Salary of $90,000 to $95,000 pa + Super | Negotiable
- Full Training and Support to Set You Up for Success From Day One
- Grow Your Career in a Stable, Expanding Business That Invests in Its People
- Regular Team Lunches and Events to Celebrate Wins and Build Camaraderie
- Step Into a Leadership Role Heading Up a Team of Technicians and Support Staff
Service Manager in Melbourne employer: Hall & Prior Aged Care Group
Joining MAGNT means becoming part of a vibrant and community-focused organisation that thrives in one of Australia’s most unique cultural environments. With a commitment to diversity and inclusion, flexible working arrangements, and opportunities for professional growth, MAGNT offers a rewarding workplace where you can make a meaningful impact on the governance and operations of the Northern Territory’s premier cultural institution.
Contact Details:
Hall & Prior Aged Care Group Recruitment Team
