Workplace Experience & Operations Lead in Sydney

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. We are proud of the culture we have built, valuing the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

The Trade Desk is seeking an inspirational Workplace Manager to join our dynamic Workplace Services team! Our Workplace Managers lead teams responsible for creating a best-in-class workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and is focused on owning and managing day-to-day operations for one of our office locations.

This person will be a strong Cultural Ambassador for The Trade Desk, bringing first-class hospitality and a customer-centric approach to work each day. Candidates must be able to work independently with little or no on-site supervision, manage multiple projects in a fast-paced environment, and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to guide and educate team members and office staff. This role is multi-faceted, dynamic, and engaging; an upbeat, positive attitude is a must.

What You'll Do:

• Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across a wide array of services such as employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, events support, and shipping and receiving.
• Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization.
• Lead communication efforts for our team, communicating difficult concepts across various platforms with professionalism, creativity, and clarity.
• Partner with members of the Real Estate and Workplace Services team and other departments to help ensure successful completion of special office projects.
• Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team.
• Use independent judgment to manage end-to-end workplace operations, create and implement scalable processes and procedures, manage budgets, and oversee delivery of programs and services.
• Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization.
• Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews.
• Delegate and prioritize effectively while balancing competing priorities.
• Understand the importance of local government nuances and rules & regulations.
• Partner with HR and building management to communicate information to employees and visitors in a timely manner.
• Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desk's organizational capabilities.
• Maintain broad understanding of the processes, procedures, and systems used to accomplish the team's work.

Who You Are:

• 5+ years of related work experience, with experience within the tech sector being a plus.
• Strong understanding of Australian business protocols.
• Excellent organizational and problem-solving skills, solution-focused, professional, collaborative, reliable, and genuinely interested in providing excellent overall service.
• Passionate about your work, delivering it with an upbeat, positive attitude and attention to detail.
• Resilient in finding solutions, with a creative mindset.
• Excellent decision quality, knowing when to escalate and when to decide.
• Strong team player with experience working with C-Suite and Executive levels.
• Experience managing team members and external vendors.
• A creative mind with an ability to suggest innovative ideas and improvements.
• Strong business acumen and knowledge of business insights.
• Excellent written and verbal communication skills, in both large and small groups.
• Proficient in MS Office Suite (Word/Excel/PowerPoint).
• Able to respond after hours for emergencies and work outside of designated hours as needed.