About the client
Our client is seeking an experienced Service Delivery Officer - Projects to support the delivery of strategic business improvement initiatives, stakeholder engagement activities and service provider partnership frameworks. This is an excellent opportunity to join a high-performing government team on a long-term temporary assignment, contributing to operational efficiency, governance and service delivery outcomes.
About the role
- Lead and support business improvement and project initiatives that enhance service delivery outcomes.
- Develop policies, procedures, guidelines, templates and operational frameworks.
- Provide advice and support on stakeholder engagement, governance and service provider management.
- Identify and implement process improvements to support efficient and consistent business practices.
- Manage stakeholder relationships and collaborate across teams to deliver project outcomes.
- Ensure activities align with relevant legislation, policy, governance and compliance requirements.
About You
- Previous experience working within a State Government environment.
- Strong project management and business improvement experience.
- Exceptional writing skills with experience preparing policies, procedures and guidelines.
- Highly developed stakeholder engagement and relationship management skills.
- Excellent organisational skills with the ability to manage competing priorities.
- Advanced Microsoft Office skills, including Word, Excel and PowerPoint.
- Able to obtain current police checl
Benefits
- ASAP commencement.
- Contract through to 30 November 2026 with potential extension.
- Brisbane CBD location.
- Hybrid working arrangement available (60% office / 40% WFH following probation).
- Full-time hours, Monday to Friday (36.25 hours per week).
- AO7 equivalent rate of $88.29 per hour + super.
Principal Service Delivery Officer employer: Halcyon Knights
Halcyon Knights is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities and a commitment to meaningful projects that drive real-world impact, making it an ideal place for those looking to grow their careers while contributing to transformative AI initiatives.
