At a Glance
- Tasks: Provide top-notch technical support for software and networks while solving problems.
- Company: Join Halcyon Knights, a leader in IT solutions with a collaborative vibe.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced role perfect for problem solvers who thrive under pressure.
- Why this job: Make a real difference by helping customers maximise their tech experience.
- Qualifications: Tertiary qualifications in IT and strong troubleshooting skills required.
The predicted salary is between 60000 - 60000 $ per year.
We're currently looking for a Support Analyst to deliver exceptional service and technical expertise for a suite of mission-critical software solutions. This role is perfect for someone who thrives on problem-solving, enjoys working in a fast-paced environment, and takes pride in helping customers get the most out of their technology.
You’ll be part of a collaborative support team, handling technical issues across software, networks, and databases, while working directly with stakeholders to ensure systems run smoothly. Alongside day-to-day troubleshooting, you’ll contribute to process improvements and knowledge sharing, helping to drive efficiency and enhance service delivery.
Key Responsibilities:
- Provide technical support for software, network configurations, databases, and application environments.
- Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
- Conduct code-level troubleshooting and ensure software consistency across all environments.
- Monitor and maintain system performance in a 24/7 operational environment.
- Test and validate new software releases prior to deployment.
- Maintain detailed system documentation and operating procedures.
- Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
- Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.
What You'll need:
- Tertiary qualifications in Computer Science or related field.
- Strong experience in IT support, with expertise in database server management (Oracle, SQL) and troubleshooting.
- Solid understanding of networking protocols and security practices.
- Ability to manage multiple technical issues with strong prioritisation skills.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Proficiency with Windows and Microsoft products.
- Proven problem-solving abilities with a proactive and analytical approach.
You’ll Succeed If You…
- Have a strong customer focus and build trust through clear communication.
- Work well under pressure while maintaining professionalism and composure.
- Learn quickly, adapt to change, and enjoy tackling unfamiliar challenges.
- Are collaborative, accountable, and driven by performance.
Support Analyst in Melbourne employer: Halcyon Knights
Halcyon Knights is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities and a commitment to meaningful projects that drive real-world impact, making it an ideal place for those looking to grow their careers while contributing to transformative AI initiatives.
