H2O Cafe Restaurant is a busy and established waterfront café restaurant located in Narrabeen on Sydney's Northern Beaches. We operate 7 days a week across breakfast, lunch and dinner services.
We are looking for an experienced, confident and hands-on Café Restaurant Manager to join our team and take responsibility for the smooth day-to-day operation of the venue.
Weekend availability is essential for this role.
We are looking for someone who enjoys being on the floor, leads by example and can confidently manage a busy café restaurant environment while maintaining excellent customer service and a positive team culture.
Key Responsibilities
- Manage the day-to-day front-of-house operations
- Lead, supervise and support the FOH team during service
- Confidently manage busy breakfast, lunch and dinner services
- Prepare and manage staff rosters
- Recruit, train and develop team members
- Maintain high standards of customer service
- Handle customer enquiries, feedback and complaints professionally
- Manage reservations, group bookings and functions
- Coordinate effectively with the kitchen and management team
- Assist with stock control and ordering
- Oversee opening and closing procedures
- Maintain venue presentation, cleanliness and service standards
- Monitor labour costs and support efficient venue operations
- Ensure RSA, food safety and workplace procedures are followed
About You
- Previous café or restaurant management experience is essential
- Weekend availability is essential
- Strong leadership and communication skills
- Confident managing busy services and leading a FOH team
- Hands-on and willing to work alongside the team during service
- Organised, reliable and able to work independently
- Strong customer service and problem-solving skills
- Experience with staff rostering and training
- Current NSW RSA or ability to obtain one
- Full working rights in Australia
Experience with POS systems, reservation platforms, functions and events will be highly regarded.
What We Offer
- $80,000–$90,000 + superannuation, depending on experience
- Full-time, stable position
- Beautiful waterfront location in Narrabeen
- Established, family-run café restaurant
- Friendly and supportive working environment
- Opportunity to take ownership of the day-to-day operation of the venue
- Immediate start available for the right candidate
If you are an experienced hospitality manager who enjoys being hands-on, leading a team and delivering excellent customer experiences, we would love to hear from you.
