At a Glance
- Tasks: Provide friendly customer service, assist with enrolments, and manage front desk operations.
- Company: Join Gymnastics Townsville, the largest gymnastics club in the area with a vibrant community.
- Benefits: Flexible hours, supportive team environment, and the chance to work in a fun sports setting.
- Other info: Perfect for students looking for part-time work during school terms.
- Why this job: Make a difference in the lives of young gymnasts while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 14.4 - 17.6 $ per hour.
Gymnastics Townsville is a community based not-for-profit sporting club with more than 600 members.
With more than 25 years history, Gymnastics Townsville is the largest gymnastics club in Townsville with a fully equipped air-conditioned gymnastics training facility.
The club caters for participants aged from crawlers to adults through a range of recreational and competitive gymnastics programs.
About the role.
Gymnastics Townsville is looking for a caring and efficient customer service officer to man the front desk on weekday mornings 8.00am-11.30am, afternoons between 2pm and 6pm, and Saturday mornings between 8.00am and 1.00pm during Qld School terms.
The successful candidate will be responsible for providing face to face assistance to our Gymnasts and their parents, enrolling children in classes, taking fees and answering the phones and responding to emails.
Qualifications & experience
Good written and verbal communication skills.
The ability to participate in and contribute to a high performing team environment.
The ability to recognise and understand customer needs and to fulfil customer expectations.
The ability to maintain a calm demeanor when dealing with difficult customers.
Tasks & responsibilities
Undertake telephone reception duties and take messages where required for other staff.
Assist the Club Administrator to prepare, maintain and distribute membership packs for new and prospective customers.
Maintain membership and class attendance details within the Class Management System.
Ensure that the customer entryway is clean, unobstructed, and well presented at all times.
Customer Service Officer employer: Gymnastics Townsville
Gymnastics Townsville is an exceptional employer that fosters a supportive and community-focused work environment, perfect for those passionate about gymnastics and customer service. With opportunities for personal growth and development within a vibrant team, employees enjoy the unique advantage of working in a fully equipped facility that serves a diverse range of members, from young children to adults. Join us in making a positive impact on our community while enjoying flexible hours and a rewarding role at the largest gymnastics club in Townsville.
