Help shape one of Australia's largest retail transformations. Most eCommerce Trading roles are about maintaining performance. This one is about improving it.
Amart Furniture has been helping Australians furnish their homes for more than 50 years. Now the business is investing heavily in its future through new commerce platforms, AI-enabled merchandising, richer customer data and a genuinely connected online-to-store experience.
As eCommerce Trading Manager, you'll be right at the centre of it, owning online trading performance, conversion and customer experience while helping shape how millions of customers experience one of Australia's most recognised retail brands.
The Role
Reporting to the Head of eCommerce & CRM, you'll own the day-to-day commercial performance of Amart's ecommerce website. This isn't a paid media or platform ownership role. It's about what happens once customers arrive: trading the website, lifting conversion, sharpening merchandising, running promotions and continually improving the online experience.
You'll analyse performance, spot opportunities, work closely with Digital, Marketing, Buying and Customer Support, and lead one direct report, all while working with modern ecommerce platforms and AI-enabled merchandising inside one of Australia's biggest retail transformation programs.
What You'll Be Doing
- Own daily online trading performance across the ecommerce website
- Lift conversion rate, average order value and overall commercial performance
- Run promotional campaigns and merchandising strategies
- Analyse customer behaviour using GA4, FullStory and Looker Studio
- Spot opportunities to improve customer experience and onsite performance
- Work closely with Digital, Marketing, Buying, Analytics and Customer Support
- Lead and develop one direct report
- Contribute to ongoing digital transformation and customer experience initiatives
Most importantly, you're commercially curious. You enjoy understanding why performance moves, spotting opportunities in the data and turning insight into action that improves both the customer experience and commercial outcomes.
You'll bring:
What We're Looking For
- Experience managing online trading or ecommerce performance
- Strong analytical skills with GA4 or similar reporting tools
- A customer-first mindset and commercial thinking
- Experience working across multiple business functions
- Previous leadership experience, or the ambition to step into it
- A proactive approach, genuinely focused on improving rather than maintaining
Why Amart?
- Join one of Australia's largest retail technology transformation programs
- Gain exposure to AI-enabled merchandising and customer experience
- Own online trading performance for a nationally recognised retailer
- Lead a direct report while growing your commercial influence
- Hybrid working with a collaborative Brisbane-based team
eCommerce Manager in Brisbane employer: Gybe Consulting
Professionals Group Australia is an exceptional employer, offering a dynamic work environment where you can truly make an impact in shaping the future of our marketing function. With a commitment to employee growth and development, we provide competitive salaries, hybrid working options, and the autonomy to innovate and implement your ideas. Join us at our Woolloongabba office during this exciting phase following a major rebrand, and be part of a supportive culture that values collaboration and results.
