At a Glance
- Tasks: Support the Residential Sales team with quotes, customer service, and project coordination.
- Company: GWA Group, a leader in sustainable water solutions with iconic brands.
- Benefits: Dynamic work environment, career growth, and a chance to make a difference.
- Other info: Fast-paced role with opportunities to improve processes and drive efficiency.
- Why this job: Join a passionate team and help deliver exceptional customer experiences.
- Qualifications: Experience in sales support or customer service, strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
We’re looking for a highly organised and customer-focused Residential Coordinator to join our Residential Sales team in Mulgrave. If you enjoy building relationships, keeping things moving behind the scenes and being the go-to person who helps deliver great customer outcomes, this could be the role for you.
About the Role
As a key member of the Residential team, you’ll work closely with Sales, customers and internal stakeholders to support the successful delivery of projects and customer initiatives. From preparing quotes and specifications to providing customer support, managing CRM data and assisting with forecasting, you’ll play a vital role in helping the team achieve its goals. No two days will be the same, and you’ll be involved in:
- Supporting the Residential Sales team with quotes, specifications, forecasting and customer management
- Providing exceptional customer service and technical product support
- Coordinating customer enquiries, orders, stock availability and delivery updates
- Working closely with Sales, Logistics and Distribution teams to resolve issues and ensure a seamless customer experience
- Maintaining customer information and project activity within our CRM system
- Assisting with key customer presentations, projects and business development activities
- Identifying opportunities to improve processes and drive efficiency across the team
About You
You’ll bring strong coordination, administration or sales support experience and enjoy working in a fast-paced environment where attention to detail matters. You’ll also have:
- Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role
- Strong relationship-building and communication skills
- Advanced Excel capability and confidence working with data
- A proactive, solutions-focused mindset
- Strong organisational skills and the ability to manage multiple priorities
- A passion for delivering outstanding customer experiences
Residential Coordinator in Melbourne employer: GWA Group
GWA Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Service Delivery Engineer role based in North Sydney. Employees benefit from a hybrid work model, ongoing professional development opportunities, and the chance to work with iconic brands while contributing to sustainable solutions. With a focus on employee support and strong stakeholder relationships, GWA Group provides a meaningful environment for those looking to advance their IT careers.
