At a Glance
- Tasks: Provide top-notch customer service and support to clients and clinicians.
- Company: Join a dedicated team at the Service Access Unit, focused on patient care.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 47250 - 57750 $ per year.
An opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.
About the role:
The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centered care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.
Successful candidate will have:
- Provided a cover letter in their application
- Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.
- Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.
- Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.
- High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service.
- Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.
- Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.
Customer Service Officer employer: GV Health
At Goulburn Valley Health, we are dedicated to providing person-centred care in a supportive and flexible work environment. Our casual Registered Nurse roles offer the opportunity to work across various clinical settings while enjoying generous benefits such as salary packaging, professional development, and a strong commitment to work/life balance. Join us in making a meaningful impact in the community while advancing your career in a diverse and inclusive workplace.
