At a Glance
- Tasks: Lead and coach restaurant teams to deliver top-notch food and guest experiences.
- Company: Join Guzman y Gomez, Australia's clean fast-food revolutionaries celebrating Mexican culture.
- Benefits: Career growth, supportive culture, and the chance to own your own GYG restaurant.
- Other info: Dynamic environment with a focus on food safety and team development.
- Why this job: Make a real impact in a fast-growing business with genuine development opportunities.
- Qualifications: Experience in multi-site management and a passion for coaching and guest satisfaction.
The predicted salary is between 45000 - 55000 $ per year.
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
We're looking for a Culinary & Operations Coach to take ownership of a defined region of GYG corporate restaurants. You'll be accountable for food, guest experience, people, safety, and the P&L across your region.
What You'll Do
- Hold the highest standards of food safety and food quality across your region — every menu item, every shift, executed to the GYG Recipe Guide
- Coach Restaurant Managers to deliver an enthusiastic, energetic GYG guest experience — fast, accurate, and memorable
- Drive app ratings, service times, and drive-thru targets by diagnosing barriers and putting proactive plans in place
- Identify strengths and gaps in your management teams, build leaders, and hold people accountable — with respect, documentation, and genuine care for their growth
- Ensure 100% completion of all training, bench planning, and compliance requirements across every restaurant in your region
- Own Food Safety and WH&S compliance — incident reporting, injury management, WH&S reviews, and all scheduled food safety practices
- Review controllable costs including Cost of Goods (COGS), labour, and OpEx weekly with your leaders, identify P&L opportunities, and hold the business accountable to its numbers
- Partner with leaders on LAM planning and support restaurant openings, marketing activations, and business cases for investment
What We're Looking For
- Proven multi-site management experience (e.g. from Retail, QSR, F&B or similar)
- A natural coach who gives direct, honest feedback and uses performance gaps as development opportunities
- Commercial acumen — you can read a P&L, spot the opportunities, and drive action through your team
- A guest-first mindset — you understand that every interaction matters and you coach to that standard relentlessly
- Valid Australian driver's licence and willingness to travel interstate and intrastate
- Strong communication skills, high initiative, and the ability to hold yourself to the same standards you hold others
Why GYG?
- Be part of a fast-growing business with real career pathways and genuine development support
- Work in a culture built on our values: It's All About the Food, Make Every Customer Love Us, Be Real, Got Your Back, and It's Up to Us
- Join a team of people who are passionate, driven, and love what they do — we've got your back
- Become a Franchisee! Work toward owning & operating your own GYG restaurant!
We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.
Culinary & Operations Coach employer: Guzman y Gomez Mexican Kitchen
At Guzman y Gomez Mexican Kitchen, we pride ourselves on being a leader in the fast-food industry with a commitment to clean, high-quality food and a vibrant work culture that celebrates Mexican heritage. As a Franchise Recruitment Manager, you'll enjoy real career growth opportunities as we expand our network across Australia, alongside benefits like up to 5 weeks of annual leave and participation in our incentive schemes. Join us in shaping the future of fast-food while working in a supportive environment that values your contributions and fosters strong relationships within our franchisee community.
Contact Details:
Guzman y Gomez Mexican Kitchen Recruitment Team
