At a Glance
- Tasks: Lead complex employee relations cases and conduct workplace investigations.
- Company: Guzman y Gomez, Australia's clean fast-food pioneer celebrating Mexican culture.
- Benefits: Career growth opportunities, annual bonuses, paid parental leave, and GYG gift vouchers.
- Other info: Join a passionate team that values collaboration and personal growth.
- Why this job: Make a real impact in a supportive environment while shaping workplace culture.
- Qualifications: 5+ years in employee relations and strong knowledge of Australian employment law.
The predicted salary is between 82800 - 101200 $ per year.
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
We’re looking for an experienced Employee Relations Case Manager to lead complex employee relations and workplace investigations across our national business. This is a high-impact role where you’ll be the go-to expert for conduct, grievance and investigation matters, partnering closely with leaders and the People team to deliver fair, consistent and defensible outcomes.
What you’ll be doing:
- Lead and manage complex ER cases including misconduct, grievances, bullying, harassment and performance-related matters.
- Act as the escalation point and key decision-maker on high-risk or sensitive cases.
- Oversee and conduct workplace investigations, ensuring quality, consistency and procedural fairness.
- Provide pragmatic, risk-based advice to leaders and People Partners.
- Coach and develop a Case Advisor and uplift ER capability across the business.
- Track trends and risks, contributing to continuous improvement of ER frameworks and practices.
What we’re looking for:
- 5+ years’ experience in employee relations, workplace relations or investigations.
- Strong knowledge of Australian employment law (Fair Work Act, awards, ER processes).
- Proven experience managing complex conduct and investigation matters end-to-end.
- Confident advisor who can influence at all levels.
- Calm, resilient and highly organised in fast-paced, high-risk environments.
- Tertiary qualification in HR, Law, Workplace Relations or equivalent experience.
Benefits:
We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day. These are just some of the benefits that come with working at GYG:
- Career growth – Australia and internationally.
- Opportunity to become a franchisee.
- Annual bonus scheme.
- Paid parental leave.
- GYG gift voucher.
Ready to join the family? Apply now to start the conversation.
Employee Relations Case Manager in Brisbane employer: Guzman y Gomez Mexican Kitchen
At Guzman y Gomez Mexican Kitchen, we pride ourselves on being a leader in the fast-food industry with a commitment to clean, high-quality food and a vibrant work culture that celebrates Mexican heritage. As a Franchise Recruitment Manager, you'll enjoy real career growth opportunities as we expand our network across Australia, alongside benefits like up to 5 weeks of annual leave and participation in our incentive schemes. Join us in shaping the future of fast-food while working in a supportive environment that values your contributions and fosters strong relationships within our franchisee community.
Contact Details:
Guzman y Gomez Mexican Kitchen Recruitment Team
