At a Glance
- Tasks: Deliver world-class hospitality and wellness experiences to residents and guests.
- Company: Join GURNER™, a visionary luxury lifestyle and wellness brand.
- Benefits: Competitive pay, wellness perks, and a vibrant work environment.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
- Why this job: Be part of a transformative wellness community that redefines luxury living.
- Qualifications: Experience in high-end hospitality and a passion for wellness.
The predicted salary is between 47250 - 57750 $ per year.
GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.
Our growing platform spans across:
- Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
- Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance
- Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale
At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact. Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.
Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world-leading technology, and cutting-edge health.
About the role:
As a Resident Experience Officer - Wellness & Leisure at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNER™ and play a key role in delivering world-class hospitality & resident experience with primary focus on wellness. You will provide warm, polished, and highly professional service to residents and their guests across the building's premium wellness & leisure facilities, ensuring every interaction and touchpoint reflects the luxury standards of the development.
Key Responsibilities include:
- Overseeing the daily operations of the building's premium wellness facilities, ensuring all spaces are always presented to an exceptional standard
- Monitoring and maintaining all wellness equipment, reporting any maintenance requirements promptly
- Ensure all areas including gym, pool, sauna, and relaxation spaces are clean, safe, and impeccably presented throughout each shift
- Supporting the opening and closing procedures of all wellness facilities as required
- Greeting and welcoming all residents and guests warmly, delivering a personalised and attentive experience on every visit
- Ensuring all wellness spaces operate in accordance with relevant health, safety, and hygiene standards at all times
- Monitoring pool and spa chemical & temperature levels and report any concerns in line with building protocols
- Ability to manage treatment booking & payment systems & operate on designated software
- This role will also support Crystal Club operations when required and assist Front office with administrative duties as needed
The ideal person:
To be successful in this role, the ideal person will have:
- At least 1-2 years prior experience in high-end hospitality, hotels, spas, luxury residential, or customer-facing environments
- An understanding of premium wellness treatments & skincare
- Strong interpersonal and communication skills with a polished and professional manner
- Ability to multitask and remain composed in a premium, fast-paced environment
- Passion for wellness
- Proactive, solution-focused, and team-oriented approach
- First Aid & CPR Certification – Must be current or willing to obtain
- Ability to handle sensitive situations with confidentiality and professionalism
- Flexibility to work a rotational roster, including weekends
Wellness & Leisure – Resident Experience Officer in Melbourne employer: Gurner Group
At GURNER™, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Melbourne. Our team enjoys access to unique projects in luxury property and lifestyle sectors, with ample opportunities for professional growth and collaboration across diverse teams. With a focus on producing premium content, we empower our employees to take ownership of their work while providing a supportive environment that values artistic vision and excellence.
