At a Glance
- Tasks: Deliver a world-class bar experience and serve premium beverages to residents and guests.
- Company: Join GURNER™, a visionary luxury lifestyle brand reshaping living and wellness.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Dynamic role in a premium setting with opportunities for growth.
- Why this job: Be the face of luxury living and create memorable experiences for residents.
- Qualifications: 1-2 years in high-end hospitality with strong communication skills.
The predicted salary is between 2025 - 2475 $ per month.
GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.
Our growing platform spans across:
- Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
- Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance
- Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale
At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.
As a part time Resident Experience Officer – Crystal Club at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNER™ and play a key role in delivering a world-class residential bar experience. You will provide warm, polished, and highly professional service to residents and their guests within the Crystal Club — a premium bar at the heart of the complex — ensuring every interaction reflects the luxury standards of the building — creating a space where residents feel at home, valued, and connected.
Key Responsibilities:
- Preparing and serving a curated selection of premium beverages, including cocktails, wines, and spirits, to the highest standard
- Maintaining thorough product knowledge to confidently guide and make recommendations to residents and their guests
- Actively contributing to the sense of community within the development by engaging residents in a warm and genuine manner
- Handling resident feedback ensuring dissatisfactions are resolved with care & professionalism
- Maintaining the Crystal Club to an exceptional standard of cleanliness, presentation, and organization
- Adhering to all responsible service of alcohol (RSA) requirements and relevant health and safety guidelines
- Auditing stock and requirements for smooth operation of Crystal Club
- Receiving payment for food & beverage sold and allocate costs to the right areas. Finalise end of night billing on POS
- Carrying out opening & closing procedures leaving the Crystal Club tidy and secure
The ideal person:
- At least 1-2 years proven experience in high-end hospitality, hotels, luxury residential, or customer-facing environments
- Strong interpersonal and communication skills with a polished and professional manner
- Ability to multitask and remain composed in a premium, fast-paced environment
- Highly organised with strong attention to detail & work ethic
- Proactive, solution-focused, and team-oriented approach
- Flexibility to work a rotational roster, including weekends
- First Aid & CPR Certification – Must be current or willing to obtain
- Ability to handle sensitive situations with confidentiality and professionalism
Resident Experience Officer in Melbourne employer: Gurner Group
At GURNER™, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Melbourne. Our team enjoys access to unique projects in luxury property and lifestyle sectors, with ample opportunities for professional growth and collaboration across diverse teams. With a focus on producing premium content, we empower our employees to take ownership of their work while providing a supportive environment that values artistic vision and excellence.
