At a Glance
- Tasks: Lead the club operations, ensuring exceptional service and seamless experiences for members.
- Company: Saint Haven, a luxury wellness club redefining hospitality and member experiences.
- Benefits: Exciting career growth opportunities in a dynamic and luxurious environment.
- Other info: Be part of an innovative club culture focused on performance and recovery.
- Why this job: Join a growing team and make a real impact in luxury wellness.
- Qualifications: Experience in luxury hospitality or high-end wellness with strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
Lead the floor. Own the shift. Set the standard. Saint Haven is redefining luxury wellness, bringing together performance, recovery, hospitality and exceptional member experiences within one private club. We’re looking for an experienced Duty Manager to join our South Yarra team and take ownership of the club operation while on shift.
The Role
- As Duty Manager, you’ll be the operational lead across the entire club, with active teams across Front of House, Gym Floor, Haven and Housekeeping reporting to you during your shift.
- You’ll be highly visible, hands-on and trusted to make decisions in the moment, ensuring the club runs seamlessly and our service and presentation standards never slip.
What You’ll Do
- Lead the whole-of-club operation during your shift
- Direct teams and coordinate staffing and floor coverage
- Act as the primary escalation point for members and operational issues
- Maintain exceptional service, presentation and cleanliness standards
- Lead opening, closing and operational compliance procedures
- Respond confidently to incidents, emergencies and service recovery
- Manage shift reporting, cash handling and POS reconciliation
- Partner closely with Heads of Department and the Deputy General Manager
About You
You’ll ideally come from luxury hospitality, private members’ clubs, premium fitness or high-end wellness, with previous experience leading people in a fast-paced environment. You’re confident, polished and calm under pressure, with strong operational judgement and a genuine understanding of what exceptional service looks like.
This is an opportunity to join Saint Haven at an exciting stage of growth, with genuine career opportunities across our expanding network of luxury wellness clubs. If you know how to lead a floor, solve problems and create an experience that feels effortless for the member, we’d love to hear from you.
Experience Leader (Duty Manager) employer: Gurner Group
At GURNER™, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Melbourne. Our team enjoys access to unique projects in luxury property and lifestyle sectors, with ample opportunities for professional growth and collaboration across diverse teams. With a focus on producing premium content, we empower our employees to take ownership of their work while providing a supportive environment that values artistic vision and excellence.
