Guardian Vaults & Guardian Gold - Brisbane QLD
Customer Service & Security Officer – Brisbane
Join Australia's leading independent safe deposit box facility in a trusted client-facing security role.
- Premium secure facility with a strong reputation for service and discretion.
- Varied role combining customer service, access control and security operations.
- Ideal for a professional security officer with strong communication skills.
About Guardian Vaults
Guardian Vaults is Australia's leading independent safe deposit box facility, recognised for world-class security, discretion and exceptional customer service. We provide clients with a trusted environment to store and access their valuables with confidence.
About the Role
We are seeking a professional, reliable and client-focused Customer Service & Security Officer to join our Brisbane team. This is a hands-on role where you will help maintain the security and operational integrity of the branch while delivering a premium experience for clients.
You will be responsible for secure entry processes, surveillance and access control, client support and day-to-day operational assistance.
What You'll Do
- Monitor CCTV, alarms and access control systems to support continuous security coverage.
- Manage secure access processes and ensure only authorised clients and personnel enter restricted areas.
- Assist and escort clients while they access the secure facility.
- Respond to alarms, irregular activity and security events in line with established procedures.
- Maintain accurate incident reports, logs and shift documentation.
- Handle inbound and outbound calls with prospective and existing clients.
- Build positive client relationships through professional, discreet and attentive service.
What We're Looking For
- Current Western Australian Security Licence, including Crowd Control.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to remain calm under pressure.
- Professional presentation, sound judgement and a high level of discretion.
- Good organisational skills and the ability to manage multiple priorities.
- Proficient computer skills, including Microsoft Office.
Why Join Us?
- Work with a respected Australian business in a specialised security environment.
- Be part of a professional team that values reliability, discretion and exceptional service.
- Enjoy a varied role where no two days are exactly the same.
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Customer Service & Security Officer in Brisbane employer: Guardian Vaults & Guardian Gold
Guardian Vaults & Guardian Gold is an exceptional employer located in the heart of Brisbane CBD, offering a unique opportunity to be part of Australia's largest private vault provider. With a strong focus on security, discretion, and outstanding client service, employees benefit from a supportive work culture that values teamwork, accountability, and high standards. The company fosters employee growth through a commitment to diversity and inclusion, making it an ideal place for those seeking meaningful and rewarding careers in a trusted and respected environment.
Contact Details:
Guardian Vaults & Guardian Gold Recruitment Team
