At a Glance
- Tasks: Manage end-to-end claims processes and deliver top-notch customer service.
- Company: Join GT Insurance, an industry leader backed by Allianz Australia.
- Benefits: Enjoy hybrid working, career development, and a supportive team environment.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Make a real impact in the insurance industry while growing your career.
- Qualifications: Experience in insurance claims and a passion for customer service.
The predicted salary is between 62100 - 75900 $ per year.
Growing Company with Career Development Opportunities
Hybrid working (2 Days in Office, 3 Days WFH)
Industry Leader in the Heavy Motor Insurance
Location: CBD & Inner Suburbs, Melbourne - All locations, Australia - VIC
Work Type: Full Time
Salary Rate: Annual Package
Description:
Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award‑winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses. Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation.
As part of our claims team, you will support our brokers and manage an end‑to‑end claims process delivering a best practice customer experience. Reporting into our Claim Team Leader you will be responsible for:
- Facilitate the end‑to‑end claims process, including setting reserves, authorising payments, within authority levels and according to SLAs.
- Ensuring the customer is kept informed of progress while negotiating options and escalating when required throughout the duration of the claim.
- Ensure adherence to industry regulations, legal requirements, and company policies.
- Provide prompt attention to all claims in accordance with Company standards and SLA requirements.
- Keep up to date with industry best practices by participating in business related industry forums and working groups.
Skills & Experience:
- Experience in the insurance claims industry with knowledge of insurance policies, procedures, insurance laws and regulations.
- Takes pride in delivering a high standard of customer service and effective working relationships with internal and external customers and service providers.
- A team player, who is collaborative, shares their ideas and encourages others.
At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.
Claims Service Consultant in Melbourne employer: GT Insurance
GT Insurance is an exceptional employer located in the vibrant city of Brisbane, offering a dynamic work culture that prioritises employee growth and development. As a Claims Team Leader, you will have the opportunity to inspire and mentor a talented team while enjoying a supportive environment that values innovation and collaboration. With a focus on delivering a first-class customer experience, GT Insurance provides unique advantages such as comprehensive training programs and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
